Account Manager - Risk Management

Job DescriptionJob Description

TrueNorth Companies is seeking a dynamic and knowledgeable Account Manager to join our Risk Management team in either our Cedar Rapids, IA or West Des Moines, IA office!

About TrueNorth Companies:

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers:

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (PTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule

Account Manager

The Account Manager is pivotal in ensuring smooth operations and maintaining strong relationships within the Risk Management accounts. With a focus on providing quality service to clients, insurance companies, and producers, this position requires expertise in commercial lines coverage, adeptness in handling complex accounts, and the ability to excel in a dynamic environment. The ideal candidate possesses a robust understanding of commercial insurance and excels in customer service. Adaptability, problem-solving skills, and autonomy are crucial. This opportunity is ideal for ambitious individuals passionate about advancing in their career in risk management in the insurance sector.

Essential Job Functions:

• Accurately manage client accounts and ensure all deadlines are met
• Assist producer in marketing and placing new business and/or renewal business while maintaining process per workflows
• Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
• Answer questions from producer and the service teams regarding accounts
• Communicate with the clients and answer questions regarding provided policies and/or services
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Travel or visit insurance companies and/or clients, when necessary
• Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
• Serve as a subject matter expert for niche specialization
• Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
• Manage book of business with pro-active client service approach
• Round out coverage for accounts in collaboration with the service team or independently, as assigned
• Perform other duties as assigned

Credentials:

• High School diploma or GED required, two or four-year degree
• 3+ years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required
• P&C Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Understand the different processes/forms associated with the varying coverages and insurers
• Experience working with EPIC Agency Management Software  

Skills:

• Strong organizational and time management skills
• Ability to prioritize workload
• Extremely accurate and detail-oriented
• Strong and professional verbal and written communication skills
• Strong problem-solving skills
• Understand and maintain fiduciary responsibility for company, client, and producer
• Ability to work independently
• Strategic thinking
• Relationship management 
• Strong work ethic

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of , , creed, , , or expression, , , , citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!