Admin Planner/Scheduler

Job Description

United Living Property Services is a thriving business on a huge growth trajectory which will see our Group turnover double to more than £1bn within the next 5 years. If you are a customer-focused, solutions-driven Planner / Scheduler with a property / construction background, now is a fantastic time to seize the opportunities on offer within our ambitious and entrepreneurial business.

Purpose:

Our Responsive Repairs division works alongside housing associations and local authorities up and down the country to provide essential maintenance services for residents in their properties – from repairing woodwork or faulty electrics to fixing taps or boilers – our teams are on hand to ensure we’re delivering a prompt and efficient service.

The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders.

This will include:

• Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
• Diagnosing repairs accurately
• Booking repair issues and appointments on the in-house system
• Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
• Liaising with customers to advise of appointments or delays and updates on follow-on works
• Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work

Criteria:

• This position requires somebody with excellent organisation skills and a good eye for detail
• Ability to work in a fast-paced, often pressurised environment.
• Ideally have prior experience as a Planner / Scheduler for a main contractor
• Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
• A genuine interest in helping customers at all levels
• Good observation skills, with attention to detail, calm and professional approach
• Ability to work equally well alone using initiative or effectively as part of a team
• Ability to work to tight timelines with good decision-making skills
• IT Literate – good knowledge of Microsoft applications

This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Loughton. We’ll support you to ensure you’re in the best position to achieve in your role, and are offering a competitive salary and package for the right person, as well as being committed to your ongoing learning and development throughout your United Living career. Please apply today for immediate interview.

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