Administrative Assistant (HVAC)

Job DescriptionJob Description

Assist the Residential team with technical project review to ensure eligibility and program compliance

Responsibilities:

• This individual will pull a daily Program Management report on “Open Projects” in various stages to review for compliance. Examples include; checking contract, AHRI, permit numbers and final invoices to forward for payment.
• Call customers and contractors if information is missing.
• Ensure that all data in the Program Management Software System (PMSS) program is accurate to minimize delays.
• Prioritize workload and ensure that projects are completed and moved to Final Review within 4-6 weeks.
• Maintain spreadsheet of any errors found by the processor and move that to a Lead for coaching.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the manager for the next level of support.
• Record, categorize, prioritize, and monitor the status of all issues to resolution.
• Assist in other projects as directed by Manager
• HVAC related experience, familiar with AHRI