Aftersales Data Analyst

Leveraging strong analytical and problem-solving skills, the Aftersales Data Analyst will gather, analyse and present data for use, primarily within the global Wireline & Flowline aftersales function. The role requires the application of tools and techniques for data analysis and data visualisation, including the use of business information tools, to assist the decision-making processes of our aftersales offerings across service, spares, rental, and training teams.  The successful candidate will have a desire to demonstrate a keen eye for detail and strong time management skills, ensuring that data supplied is accurate, complete and delivered in a timely manner.  The Aftersales Data Analyst will report directly to the Aftermarket Projects Manager.

DUTIES & RESPONSIBILITIES

• Mine and analyse large datasets, draw valid inferences and present them successfully to end users.
• Monitor and audit data quality.
• Identify areas to increase efficiency and automation of processes.
• Setup and maintain automated data processes.
• Develop and support reporting processes.
• Liaise with internal and external clients to fully understand data content.
• Gather, understand and document detailed business requirements using appropriate tools and techniques.
• Prepare reports for internal and external audiences.
• Design and carry out surveys and analyse survey data.

QUALIFICATIONS:

• Strong numeracy skills (essential) 
• Fluency in English (essential) 
• Degree qualified in a relevant discipline( desirable) 

EXPERIENCE

• Experience in a similar role (desirable) 
• Previous experience in managing and implementing data systems (desirable)
• Previous experience in the Energy industry (desirable) 

SKILLS & EXPERIENCE REQUIRED

• Computer literacy (including an excellent command of Microsoft Office products) – especially MS Excel (essential) 
• Excellent organisational and planning skills (essential) 
• Excellent analytical and problem-solving skills (essential) 
• The capacity to develop and document procedures and workflows (essential) 
• The ability to carry out data quality control, validation and linkage (essential) 
• The ability to produce clear graphical representations and data visualisations (essential) 
• The ability to collaborate with cross-functional teams and stakeholders, gaining buy-in for projects and initiatives (essential) 
• Ability to align system and data initiatives with business objectives (essential) 
• Working knowledge of CRM and ERP systems (desirable) 
• Familiarity of Microsoft SQL Studio (or equivalent) (desirable) 
• An understanding of data protection issues (desirable) 
• Experience in identifying inefficiencies and implementing process improvements to enhance productivity and service delivery (desirable) 

What we offer: 

Health & Wellbeing:

• 30 days holiday plus 4 bank holidays 
• Private Medical Insurance 
• Employee Assistance Programme

Finance & Protection:

• Pension Plan 
• Income Protection 
• Life Assurance 
• Personal Accident

A flexible benefits program for you and your family through salary sacrifice:

• Dental Insurance 
• Healthcare Cash Plan 
• Partner Life Assurance 
• Critical Illness 
• Retail vouchers 
• Gym membership 
• Cycle to work 
• Travel insurance