AI Customer Engineering Manager, Google Cloud
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.In this role, you will lead a team of pre-sales engineers who engage with business prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise. In addition, you will work cross-functionally with our Product, Support, Engineering, and Sales teams.Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Minimum qualifications: Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.2 years of experience managing a technical team in a cloud computing environment, or equivalent experience in a similar customer facing role.Experience building or leveraging machine learning solutions and developing applications using AI frameworks and methods.Preferred qualifications:MBA or Master's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.Experience with contact center technologies and platforms and building conversational applications.Experience serving in the capacity of a pre-sales, customer-facing field engineering manager.Experience with Document and Vision AI.Demonstrated knowledge of Big Data, PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts.Ability to craft a compelling message and tailor it for a given audience and to deliver a story that is memorable, easy to understand, and useful. Collaborate with Sales and Customer Engineering (CE) management to determine proper staffing levels to support business goals, establish job requisitions, assemble a candidate pool, and lead interview team to fill open positions.Work with the Sales Account team, Customer Support, Product Management, Customer Solutions, and Engineering to resolve product problems affecting pre- and post-sales customer satisfaction.Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings providing insight into how to best secure technical success.Organize, Train and Equip the CE Team. Assess CE team’s go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the CE team is properly trained and equipped to successfully perform in support of annualized business goals.Travel up to 30% of the time as needed. Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.2 years of experience managing a technical team in a cloud computing environment, or equivalent experience in a similar customer facing role.Experience building or leveraging machine learning solutions and developing applications using AI frameworks and methods.