Airport Customer Service Supervisor - IAH

Job DescriptionJob Description General information Job Title Airport Customer Service Supervisor - IAH Date Wednesday, December 25, 2024 State Texas City Houston Base Pay Rate: $ 19.00 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description

Benefits

•  Flight Benefits - exclusive travel privileges for yourself and your family
•  Competitive pay with daily access to earned wages
•  Paid holidays and Paid time off
•  Comprehensive Medical, Dental, and Vision Insurance
•  401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
•  Exclusive Discounts and Additional Wellness programs

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; complete shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.)
• Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

pre-requisites:

• Must be a local (in-state) .
• Valid in-state drivers license
• Ability to pass pre-employment drug test
• Ability to pass up to a 10 year background check.
• Must be at least 18 years of .
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport identification security.

Experience:

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. 

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Strong work Ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Qualifications

Education:

• High School diploma or GED

Experience:

• 4+ years of relevant experience.
• Relevant supervisory experience.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on  a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
• Must be able to walk. climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stars.

Supervisory Responsibilities

• Supervise team of Customer Agents and Leads.

"Unifi is committed to equal opportunity employment regardless of , , ancestry, , , , , , , citizenship, marital status, or veteran status."