Alarm Service Technician

Job DescriptionDescription\n

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Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

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We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

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Position Overview:

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We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

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The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

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Key Responsibilities:

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• \nExperience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.\n

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• Ability to troubleshoot technical problems.

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• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.

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• \nDriving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.\n

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• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.

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• Customer education and training including a system demonstration.

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• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.

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• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.

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• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.

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• \nMaintain safety practices to prevent against injury and damage to property.\n

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• \nMaintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.\n

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Requirements:

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• H.S. Diploma or GED

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• Good driving record and Valid driver’s license.

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• Excellent customer service skills.

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• \nWorking knowledge of how an alarm system operates. \n

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• Must be ok with climbing ladders and working at heights.

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• \nMust be ok working in tight spaces such as crawlspaces, attics and basements.\n

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• Low-voltage license or alarm installation certification

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• NICET I

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Benefits:

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• \nBrinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • \nMedical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education\n

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• \nTo learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.\n

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Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws.

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#equalopportunityemployer #veteranfriendly

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