Analyst - SAP Support

Job Title: Analyst - SAP Support

Department:  Customer Service

Reports to: Manager - Application
Location: In Office,  Augusta ME

The base salary range for this position is dependent upon experience and location, ranging from: $76,186.40 - $95,233

JOB SUMMARY:

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Works with SAP end users and process owners to understand ongoing process requirements (changes, modifications, and system improvements). Provide configuration and ad hoc/custom reporting capabilities to the business units. Responsibilities are focused on the New York SAP system but can also include Maine SAP systems. This includes but is not limited to Retail Access and Device Management programs, Supply Services functions, with possibilities to cross over to local SAP CRM, Financial and Billing functions. Some work in the applications outside of SAP may be required as well. Willingness to learn independently and strong communication skills are a must.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Provides day-to-day phone/on-site support, support the help desk, and support to the functional business areas.

2. Understanding of business process and issues in the following functional areas: Retail Access and device management.

3. Develops solutions through process changes and/or configuration changes to meet ongoing end user requirements.

4. Implements configuration changes as required and prepare specifications for approved changes to be performed by Customer Center of Excellence team.

5. Work with other SAP support functional team members to coordinate integration points between SAP modules and ensure interface data integrity.

6. Maintains and updates relevant documentation including Business Process Procedures (BPPs), reference materials, training materials.

7. Changes request/transport review and approval.

8. Services review and testing for all clients (OSS support).

9. Investigates the use of available SAP functionality not currently being utilized. 10. Plans security access definition, review, test and approval.

11. Provides on-going end user training and end user support as required.

12. Designs, configures and debugs related master data.  To maintain data requirements for interfaces.

JOB REQUIREMENTS:

Education & Experience Required:

• 3 - 5 years of professional experience.

• Solid understanding of customer data and prior experience with SAP ECC\CRM

• developing complex reports, data management and performance tuning.

• Extensive understanding of Customer Service-related business processes.

• Bachelor’s degree or equivalent work experience.

Skills/Abilities:

- Able to work with others to design effective process/system solutions.

- Project management support skills.

Company:

CENTRAL MAINE POWER CO

Mobility Information

Please note that any applicant who is not a of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of , , , , , , , marital status, , protected veteran status or any other status protected by federal, state, or local law.
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date:

February-24-2025