Application Engineer
Purpose of the Position: Support key account business with potential increased coverage. Support AE regional works. Provide application engineering support to customer expansion and business growth Execute technical engagement to maximum value services Day to Day Responsibilities: Solve customers’ technical problems, seek technical collaboration opportunities * Develop clear tech communication channels between Corning and assigned customers. * Work with internal resources to develop approach. * Ensures customer satisfaction through timely and effective technical problem resolution and technical service. * Resolve/clarify disposition of returns for manufacturing/quality action. * Establish strong linkage to account manager, customer service, commercial technology, supply chain, quality assurance, product engineering and product line management. * Coordinate customer’s quality/technical audit at Corning. Define and deliver today's product * Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective. * Lead the promotion of Corning's technology advantages and capabilities. - Prioritize these advantages according to customer requirements and concerns. * Propose customer specifications. * Negotiate and close specs with customer (in close coordination with PL strategy) * Conduct customer specification reviews. * Defines and manages customer’s qualification plan * Manage product modifications and/or redesigns per customer spec changes. * Present customer issues at Region and Division's review meetings. * Promotes Corning's value in product, process, and technical expertise through clear linkage to the customer's value proposition Identify future opportunities, realize customer technical roadmap and product roadmap * Identify potential opportunities & risks with customer product & process migration. * Lead process for Value Engineering & cost reduction initiatives at customer. * Design and facilitate technical presentations on substrate properties, product & process innovations and technology projects. * Lead regional roadmap process. - Understand 5-year technology and product roadmap with customers and how our roadmaps integrate to gain customer design-wins. - Effectively communicate / review roadmaps internally with subject matter experts Other significant responsibilities * As key technical liaison between customer and Corning internal, cultivate strong tech relationship with customers and drive internal alignment. * Network across all key positions that work to support customers. Project involved with: Joint technical collaboration platform in that account, total solutions program, Beyond program…… Reporting Structure: Report to AE Manager on solid line. Direct reports: N/A Education & Experience Education Bachelor in semiconductor, electronics, chemistry, precision instruments, mechanical engineering, material sciences or glass science, optics, physics. Master’s degree is a plus. Experience 5-8 years of working experience in Electronics, Semi-conductor, Display industry is preferred; Work experience in a role requiring extensive quantitative analysis, data interpretation and mechanical or optic experience is required; R&D engineer, Account Management, Product Engineering, Field Application or Quality Assurance experience is desired; B2B technical sales experience or work experience in a global company is plus. Required Skills Knowledge - Sound knowledge of LCD/OLED display industry or semiconductor industry. - Extensive knowledge of customers' manufacturing processes and glass properties and how they interact. - Be familiar with LCD BLU/Module/Set design or reliability enhancement. - Have a good command of geometrical optics and application. - Understands and protects supplier and product value. - Good understanding of Quality Assurance. - Experience with Asian, especially the Chinese business culture. Skills - Ability to envision technical market trends and build appropriate roadmaps. - Ability to interact effectively with customers, and other industry leaders and represent Corning on technical issues. - Ability to interact effectively with internal groups to assure programs are in place so products meet customers' evolving technical requirements. - Ability to network throughout TFT-LCD value chain. - Strong hands-on trouble shooting, problem solving skill. - Good communication, organization, reporting, presentation skill. - Project management - Strong working knowledge of Microsoft Office package. Including (Excel, Word, PowerPoint, and database management) Desired Skills Soft Skills Exact communication Logical thinking Presentation & reporting Job Selling Points Corning’s leading position in industry, and great growth in China People development opportunity in this position Multi-country cross-culture working environment Development in multiple paths. Career Development Opportunities Continue develop in Application Engineering, to senior, supervisor, manager, senior manager Move to Product Engineering, Div. Quality, Product Line Management and Commercial Technologies. Move to Account Manager Move to Corning’s other business units Hand Off Limit Target Companies LCD industry: o Panel maker o Set makers o Brands o OEM/ODM o Key material vendors o Key equipment vendors Semiconductor industry: o Key material vendors o Key equipment vendors o Branding customers: Other Information What have you done to date to fill this position? N/A Do you have an identified candidate? N/A Travel Requirements: (National/International; 0-100%) * 40%~50% Domestic traveling.