Application Engineer (Support team)

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. This position is a temporary 12-month contract with the possibility of renewal. Responsibilities Provide post-sales telephone, e-mail and onsite support to Keysight NTS customers in EMEA region. Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer2-3, Layer 4-7, Security & Wi-Fi products. Accurately log, track and maintain customer service requests Achieve customer satisfaction and support metric goals, SLAs. Effectively work and communicate with worldwide support and the engineering teams Effectively be involved in delivering training for colleagues / sales teams Qualifications BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security Prior Customer Support Experience. Solid experience with L2-7 protocols, Customer Support or Network Management. Experience working with packet analyzers – Wireshark / tcpdump Excellent English communication skills (written and verbal) Solid knowledge and understanding of data networking technology, products, and related designs. Unix/Linux experience. CCNA certification is a must. Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM. CCNP (or equivalent) certification. Linux CLI debugging / admin experience – permissions, file system, logging, networking. Basic knowledge of clustering and container