Area Operations Manager

Job DescriptionJob Description

Company Description

TFM Services, LLC is a solid facilities management service company with a 40-year service business history. We have a strong Midwest presence with nearly 200 company-based employees and provide a wide range of building services. Known for our outstanding customer service, cost savings, and unrivaled quality of work, TFM Services prides itself on a 98% customer retention rate and multiple long-term business relationships. Our well-trained staff and experienced management team ensure exceptional service delivery.

Role Description

This is a full-time hybrid role for an Area Operations Manager located in the Kansas City Metropolitan Area, with some work-from-home flexibility. The Area Operations Manager will oversee daily operations, coordinate and manage service delivery, ensure customer satisfaction, and maintain compliance with industry standards. Responsibilities also include managing a team, developing operational strategies, and optimizing resource allocation to meet business objectives.

Duties

• Oversee and coordinate daily operations across multiple locations within defined territory
• Drive operational success and strong client relationships through weekly POC calibration audits
• Address operational opportunities promptly and professionally, making decisions to resolve conflicts or challenges that are in the best interest of TFM Services, LLC.
• Drive continuous improvement by recruiting and effectively managing new and existing sub partners and accounts
• Implement corrective actions when necessary to ensure customer standards are met or exceeded
• Provide weekly updates and reports to senior leadership on operational activity and KPIs
• Assist in the successful transition of all new accounts
• Drive and generate new customer sales and revenue streams to promote regional growth and help meet/exceed annual company revenue targets
• Continuous marketing and networking both face to face and cold calling
• Foster a positive team environment and ensure adherence to company culture and policies
• 100% compliance with company policies, regulations, and a commitment to a flawless culture of safety
• Effective management of time and strong problem-solving ability
• Ability to adapt to process and organizational implementation and restructure

Requirements

• Proven experience in a managerial role, preferably in a multi-site environment.
• Strong leadership and team management skills
• Experience in operations management and strategic planning
• Excellent communication and interpersonal skills
• Proficiency in problem-solving and decision-making
• Ability to work in a hybrid environment, balancing on-site and remote work
• A bachelor's degree in business administration or a related field is .
• Experience in retail or service industries is advantageous.
• Familiarity with facilities management or a similar industry is beneficial

Benefits

• Company Vehicle
• Company Cell Phone
• Company Gas & Credit Card
• Company Laptop/Tablet
• 15 Days Immediate PTO
• Medical, Dental, Vision Insurance

If you are passionate about leading teams and driving operational success, we invite you to apply for the Area Manager position. Join us in making a significant impact within our organization!

Company DescriptionTFM Services, LLC is a solid facilities management service company with a 40-year service business history. We have a strong Midwest presence with nearly 200 company-based employees and provide a wide range of building services. Known for our outstanding customer service, cost savings, and unrivalled quality of work, TFM Services prides itself on a 98% customer retention rate and multiple long-term business relationships. Our well-trained staff and experienced management team ensure exceptional service delivery.Company DescriptionTFM Services, LLC is a solid facilities management service company with a 40-year service business history. We have a strong Midwest presence with nearly 200 company-based employees and provide a wide range of building services. Known for our outstanding customer service, cost savings, and unrivalled quality of work, TFM Services prides itself on a 98% customer retention rate and multiple long-term business relationships. Our well-trained staff and experienced management team ensure exceptional service delivery.