Associate Project Manager

Job DescriptionJob Description

The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows. The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.
Responsibilities
Oversee customers’ service orders for the implementation of Fiber Solutions (Dedicated Internet, EVPL, Dark Fiber, Data Center/Collocation etc.).
Manage timelines, budgets, and quality of service by coordinating the assignments of functional teams (Construction, Permitting, Field Operations, and Network Engineering) to ensure proper planning and implementation of solutions.
Manage stakeholder’s expectation through the lifecycle of the projects..
Increase Net Promoter Score by creating strong relationships with customers and managing escalations.
Maintain and update internal systems and tools to ensure project forecast accuracy, data integrity, and record compliance documents.
Responsible for projects with CAPEX primarily at or under $125K.
Timely submission of BRs (Budget Revisions) in accordance with internal finance guidelines.
Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk, and maintain system accuracy.
Education/Certifications
Associate’s Degree or equivalent work experience
Experience/Minimum Requirements
One (1) to three (3)+ years in a customer-facing position
Foundational knowledge of Telecommunication services
Expectations
Strong attention to detail
Ability to multi-task and prioritize tasks appropriately
Excellent customer service and communication skills, both verbal and written
Project/Time Management skills
Accounting/Finance skills
Resourceful, creative, and results oriented thinker
Microsoft Office (Excel, Word, Access, PowerPoint, etc.)

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!Company DescriptionWhat you need to know about us\r\n\r\nWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\nWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r\n\r\nWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!