ATW/BTW Operations Manager

Job DescriptionJob Description

G2 is looking for a candidate to fill it's key role of ATW/BTW Operations Manager role at Cleveland Hopkins International Airport (CLE).

The ideal candidate will be a take charge person, setting expectations, following through, being a coach and trainer and have about 2 years or more of Management or Supervisory experience as well as an extensive customer service background (preferably contract services).

JOB SPECIFICATIONS:

• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Payroll data entry and oversight.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Responsible for the scheduling of all airport employees insuring adequate coverage.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 2 years of progressive management experience in a Customer Service environment .
• Operations, Airline or Hospitality experience required.
• Working knowledge of financial reports and budgets
• Willingness and ability to relocate if currently living outside the Sacramento area
• Excellent verbal and written communication skills
• Outstanding computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment
• All applicants must consent to and pass a drug test as part of a conditional job offer.-Required

WE OFFER:

• A Competitive Salary range of $60,000- $65,000. Based on experience.
• Advancement opportunities
• Full benefit package

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to , , , sex, , , , , expression, protected veteran status, or .

EOE/M/F/D/V/SO

Company DescriptionG2 Secure Staff, LLC has over 12,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.Company DescriptionG2 Secure Staff, LLC has over 12,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.