Automotive Maintenance Technician

CarMax, the way your career should be!


Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax "Voice of Customer" processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.


Advance engine performance and drivability


* Electrical systems repair


* Inspect vehicles per CarMax Quality Standards when needed.


* Maintain, repair, and clean shop equipment


* Interact with all customers in a friendly, service oriented manner


* Consult with service customers regarding needed repairs


* Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing


* Explain all recommendations/repairs/service/maintenance performed to ensure customer understanding


* Collect service payments and manages cash including receiving and counting money


* Locate and receive shipments of parts


* Receive parts into inventory


* Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels


* Control service supplies to minimize waste


Provide general support to store operations to maintain vehicle inventory and meet quality standards


* Support sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory


* New Associate Training - Operations


* Kronos Training for Hourly Associates


* Where required by State/Local law , maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8)


* Read, interpret and transcribe data in order to maintain accurate records


* Required to perform multiple duties in a high-energy, fast-paced environment


* Speak and listen to customers/associates, both in person and over the phone


* Monitor shop compliance with CarMax, O.S.H.Demonstrate exceptional interpersonal, communication, and customer service skills


* Demonstrate exceptional telephone etiquette and active listening skills


Combination of both office and outdoor environment; Flexible work hours with shifts that may include nights, weekends, and holidays.


* Wear CarMax clothing (acquired through company) at all times working in the store.


* and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.


* Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.


CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.


Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and and are one of the FORTUNE 100 Best Companies to Work For®.


CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to , , , , , , genetic information, , protected veteran status, status, or any other characteristic protected by law.


The hourly rate for this position is: $25.Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.


Associates that are considered full-time hourly or commission/incentive eligible:


* To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.


* For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.


Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. For more details about benefits, please visit our CarMax Benefits ( website.


Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .