Banking process/language and communication Trainer - SME || Hyderabad

Job Description Opportunity for the Position of language and communication  Trainer  with a Fortune 500 IT MNC @Hyderabad About The Client: Global Fortune 500 IT solutions company specializing in delivering simple and scalable solutions to address complex business problems. More than 500,000 staff delivers technical and domain expertise across multiple platforms and industries to help enterprise companies drive productivity, efficiency and gain the most out of their technology investments. Exp:- 3-10 Years Job Location: Hyderabad Qualifications Education: Bachelor's degree in a relevant field (e.g., linguistics, communications, education) with training-related certifications as an added advantage. Language Proficiency: B2 High+ on CEFR Scale Experience: 3-5 years in English language, customer service, culture, and soft skills training and coaching, with demonstrated leadership abilities. Skills: Excellent English comprehension, speaking, and writing abilities; strong presentation and facilitation skills; adept in learning and development practices; strong interpersonal and stake Requirements Job Details This position necessitates proficiency in language, communication, and leadership abilities, along with the capacity to evaluate and enhance communication skills across the organization to improve customer service. Duties and Responsibilities Conduct language, soft skills, and culture programs at various levels. Tailor content, activities, and scenarios based on business requirements. Generate and distribute reports as per the agreed schedule. Monitor and provide feedback on email, calls, and chats. Training Program Development Create and update training materials and modules for language and communication programs. Develop customized training plans to meet specific departmental and individual needs. Stay updated on industry trends and incorporate emerging communication tools into training programs. Training Delivery Deliver engaging and effective training sessions for employees at all levels. Utilize interactive and dynamic training methods to ensure active participation and learning. Offer constructive feedback to trainees and monitor their progress. Leadership and Team Management Lead a team of language and communication trainers, offering guidance and support. Manage team schedules, workload distribution, and performance evaluations. Foster a collaborative and positive team environment. Needs Analysis Assess the language and communication needs of employees and departments. Identify skill gaps and recommend training solutions to address them. Evaluation and Assessment Design and administer pre- and post-training assessments to measure the effectiveness of training programs. Analyze results and adjust training strategies accordingly. Continuous Improvement Stay updated on the latest training methodologies and communication tools. Continuously enhance and adapt training materials based on training needs and client feedback. Requirements Education : Graduate + training related certifications (added advantage) Bachelor's degree in a relevant field (e.g., linguistics, communications, education). Language Proficiency: B2 High+ on CEFR Scale At least up to 3 - 5 years of experience in English language, customer service, culture and soft skills training and coaching, with a demonstrated ability to lead a training team. Skills: Excellent English-Comprehending, Speaking, and writing abilities. Excellent facilitation skills and practices Strong presentation skills Adept in Learning and Development practices Strong interpersonal skills Stakeholder management Customer centricity Passion for learning and skill development and client interaction Must be conversant with MS outlook, power-point, excel and other communication applications/training software and tools – Teams, Webex etc. Leadership and team management experience. Ability to adapt to changing needs and develop creative training solutions. Strong organizational and project management skills.