Branch Operations Manager

Job DescriptionJob Description

Branch Operations Manager

Job Description

Job Title: 

Branch Operations Manager

Department: 

Operations

Reports to:

Vice President, Operations

FLSA Status: 

Exempt

Purpose:  The Branch Operations Manager directs, and coordinates activities within the branch as well as working alongside internal departments including operations, billing, administration, maintenance and sales to assist employees in forming and administering an efficient workflow process.  This individual will have a primary focus on customer service, managing inventory, repositioning and maintenance of trailers, working with procurement, and managing registration and warranty processes.  Ensuring mileage billing and rebilling for trailer damages are complete, timely and accurate. Works Closely with Director of Operations and other Executives.

Roles and Responsibilities:      

·       Serve the customer in an extraordinary manner so that our brand and reputation continue to flourish.

·       Serves as primary point of contact when there are customer issues related to equipment, quality and customer service.

·       Work closely with team to perform analysis of our inventory and ensure it is being utilized effectively, purchasing the right equipment, maintaining solid inventory data and reduce rental expenses.

·       Contribute to short and long-term equipment planning strategy for procurement/purchasing.

·       Exercises solid judgement regarding day-to-day business strategy.

·       Daily interaction and follow-up with service and repair vendors to ensure all required information is correct to enable payment and rebilling for customer damages through completion.

·       Collaborate with Maintenance Manager to ensure all required information is attached to or annotated on invoices prior to processing, including but not limited to FHWA forms, call sheets, service location, trailer number and owner, maintenance deal type, etc.

·       Review of open service order report for old open service orders and follow up.

·       Manage inbound/outbound inspections of all equipment and ensure the process of addressing equipment damage is performed correctly and expeditiously.

·       Manage branch repair and delivery vendors. Ensure vendors are adhering to CLC policies and procedures for quality and workmanship as well as consistency with industry standards.

·       Ensure that branch personnel perform their jobs in a safe and productive manner. Hold regular safety meetings to ensure compliance and efficient processes are being maintained.

·       Maintain a qualified staff, effectively communicate areas of responsibility and accountability as well as expectations for performance as a basis to review personal growth of assigned personnel.

Knowledge, skills and abilities:

• Minimum 3 years at management level.  Experience in semi-trailer maintenance, leasing or fleet management and will be considered in lieu of Bachelor’s degree.
• Strong leadership skills and experience with managing budgets and deadlines.
• Excellent time management, organization, communications and listening skills; oral and written. Strong negotiation skills.
• Ability to complete multiple tasks and manage a high volume of work.
• Proficiency in the use of Word, Excel, Outlook and the Internet.
• Ability to drive a switcher/yard jockey a plus, but not required.
• Experience in managing others .

Education: Bachelor’s degree or related work experience.

Physical Demands Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·       Regularly requires standing, walking, sitting, reaching with hands and arms, climbing, balance, stooping, kneeling, crouching, crawling or other mechanically related physical demands for inspecting equipment.

·       Ability to lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds or more.

The above is intended to describe the primary responsibilities and duties associated with the performance of this job.  It is not to be construed as an exhaustive statement of assignments, responsibilities, or requirements.