Business Development Manager, Adobe

Job DescriptionJob Description

Position Summary:

The Higher Education Business Development position is a goal-oriented position requiring a highly motivated individual with an exceptional work ethic.  By partnering with end users in higher education in the US and Canada to understand their needs, the BDM will ensure adoption then expansion of the Adobe Higher Education offerings for their customers.  Calling end users is expected, serving as the main method to create sales opportunities/leads for our reseller partners to quote and close.

Overview of Essential Duties / Functions:

• Act as a subject matter expert for the Creative Cloud offerings including the Student License Program.
• Manage the sales cycle from discovery to close to deliver assigned targets for quarterly pipeline, closed won sales, and ARR (annual recurring revenue).
• Leverage contact and market data provided to execute sales outreach targeting high propensity customers
• Partner with DSS marketing team on customer outreach and customer feedback to continually improve marketing tactics and messages.
• Partner with DSS Reseller Account Management team to partner with our Resellers and assist them with their leads.
• Build and retain strong relationships with Higher Education end customers (IT, Department Chairs, Professors) to identify opportunities for growth.
• Achieve weekly and quarterly metrics around pipeline, assisted reseller “buddy” calls, converted leads and call numbers.
• Manage data and weekly pipeline reports.
• Assist other Adobe teams with Student License Pack leads found and drive end user sales process to close.
• Transfer leads for other products identified during Adobe Sign sales process to appropriate DSS team.
• Document communication results and track progress via CRM (currently SalesForce).
• Conduct persistent and consistent phone and email communication; on average making 30-40 phone calls a day to current customers and targeted lists.
• Ensure quality of service through good communication and great follow through.

 Education / Experience:

• Bachelor’s degree preferred or equivalent experience
• 2 to 3 years sales experience preferred
• Knowledge in the education industry a plus.

Personal Characteristics:

• Polished, professional presence with outstanding communication and interpersonal skills
• Optimistic, customer-oriented and committed to the success of the department and company
• Excellent relationship manager, able to quickly build rapport with key contacts
• Ability to thrive in an unstructured environment and comfortable dealing with ambiguity
• Strong planning, time management and organizational skills with impeccable attention to detail
• Resourceful, proactive, with excellent problem solving and analytical skills
• Dependable team player and individual contributor, with a demonstrated strong work ethic
• Excellent computer skills being highly proficient in Microsoft Office applications

 Physical Requirements

• This position requires the ability to occasionally move throughout the office to access file cabinets, office equipment, etc.
• Consistently operates a computer and other office equipment such as a copy machine, computer printer, calculator, etc.
• Must be able to remain in a stationary position 50% of the workday.
• Ability to frequently communicate, both verbally and written, with employees, management, vendors and customers.

Company DescriptionWith over 70 years of experience, we are committed to advancing your goals through education-market knowledge and expertise.
Our relationship-driven philosophy, rooted in exceptional customer service, ensures our mutual successes.Company DescriptionWith over 70 years of experience, we are committed to advancing your goals through education-market knowledge and expertise.\r\nOur relationship-driven philosophy, rooted in exceptional customer service, ensures our mutual successes.]]>