Business Systems Analyst

Job DescriptionJob Description

A Birmingham-based Insurance Company is seeking to add a Client Services/Business Analyst to their exceptional team.  The candidate will support business growth through the organization’s existing technology and the integration of new technology into existing systems. 

Responsibilities

• Facilitate maximum efficiency of all departments of the company while ensuring and maintaining data accuracy.
• Maintain knowledge of all software processes and procedures, including how the various administrative settings in the Policy and Billing software affect those processes.
• Agency maintenance, which includes requesting and processing Broker Agreements, setting up new agencies, updating existing agency contacts, transferring book of business, and other related tasks.
• Responsible for member and agency/broker account data management.
• Serve as the first line of support for computer hardware and software troubleshooting before escalating to the external IT Systems Administrator. 
• Recommend best IT practices to management
• Provide training and support to users
• Respond to hardware/software help-desk requests from office personnel
• Coordinate the deployment of software releases
• Perform administrative tasks in a timely manner during renewal season

Responsibilities

• Well-developed analytical, diagnostic, and problem-solving skills
• Expert knowledge of Microsoft Office Suite Excellent
• Organizational and customer service skills
• Great written and verbal communication skills
• Ability to creatively approach and solve situations
• Self-motivated, able to work independently with minimal supervision as well as be a team player.
• Ability to work in a fast-paced environment, very team-oriented, and focused on delivering the best work product that will influence positive results.