Business Systems Analyst

Job DescriptionJob Description

Business Systems Analyst – Sales Operations Technology & Enablement
Employment Type: Right-to-Hire

We're looking for a Business Systems Analyst to join our Sales Operations Technology & Enablement team—a group that bridges business needs with scalable, user-centric systems. In this role, you'll play a critical part in supporting and enhancing platforms that drive commercial operations, especially Salesforce, Experience Cloud, and other integrated sales tools.

If you have a passion for solving business challenges through technology, a knack for digging into system issues, and a drive to improve user experiences—this is the role for you.

Key Responsibilities

System & User Support

• Serve as the first line of support for Salesforce and other sales tools

• Troubleshoot user-reported issues and coordinate with admins/developers for resolution

• Maintain system performance and ensure stable day-to-day operations

Business Analysis & Process Improvement

• Analyze current workflows and identify opportunities for optimization

• Act as a liaison between business stakeholders and technical teams

• Recommend system enhancements that align with business objectives

Requirements Gathering & Documentation

• Translate business needs into clear user stories and functional requirements

• Develop supporting documentation, including process flows, test cases, and training materials

Testing & Quality Assurance

• Participate in testing for new features, bug fixes, and system upgrades

• Support UAT efforts and validate that solutions meet defined business needs

Training & Communication

• Create and deliver training content to support adoption and best practices

• Communicate system updates and enhancements to stakeholders

Reporting & Data Insights

• Build or support reports and dashboards to monitor usage, adoption, and performance

• Help teams leverage data to inform decisions and improve processes

Cross-Functional Collaboration

• Partner with Sales, IT, Marketing, Customer Experience, and others to deliver impactful solutions

• Facilitate alignment across departments for project success

Continuous Improvement

• Stay current on platform capabilities and emerging technologies

• Contribute ideas to drive innovation and enhance the user experience

Qualifications

Required

• Bachelor's degree in Business, Information Systems, Operations, or related field

• 3–5 years of experience in business/systems analysis with a record of successful implementations

• Experience supporting CRM systems or customer portals (Salesforce )

• Strong skills in documenting requirements, workflows, and system enhancements

• Proficiency in tools like Excel, PowerPoint, Jira, Lucidchart, or similar

• Excellent communication skills with the ability to bridge business and technical conversations

• Strong organizational skills and attention to detail

• Proactive mindset with curiosity and a passion for learning

• Hands-on experience with Salesforce (admin, reporting, or support)

• Familiarity with Agile/Scrum and Waterfall methodologies

• Experience facilitating stand-ups, documenting user stories, managing backlogs, and participating in sprints

• Background in manufacturing or experience working in similar industries

• Understanding of emerging technologies and digital transformation trends

This is a right-to-hire opportunity, offering the chance to contribute to meaningful digital transformation initiatives within a collaborative, forward-thinking environment.