Case Management Coordinator - Great Opportunity! Hybrid Work Model!

Job DescriptionJob Description

At Ace Care Management, we are committed to providing exceptional, personalized care through our EDWP/SOURCE program. Our mission is to enhance the quality of life for our members by delivering comprehensive, compassionate support. We are currently seeking a dedicated Case Management Coordinator to join our team and contribute to the seamless delivery of quality care.

Position Overview:

As a Case Management Coordinator at Ace Care Management, you will be essential in ensuring efficient, high-quality care for our members. This role involves a combination of direct and indirect care activities, from monitoring communications and records to collaborating with various departments and stakeholders. If you excel in organization, communication, and problem-solving, we’d love to hear from you!

What We Offer:

• Competitive Salary: An attractive compensation package based on experience and qualifications.
• Benefits: Comprehensive benefits, including health insurance, paid time off, and retirement plans.
• Professional Growth: Opportunities for career development and advancement.
• Supportive Environment: A collaborative and inclusive workplace where your contributions are valued.

Primary Duties and Responsibilities:

• Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
• Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
• Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
• Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
• Undertake and manage department projects to ensure compliance and operational efficiency.
• Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
• Assist with SFC Validations for members in the Structure Family Care program.

Requirements

• Bachelor's degree  
• Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
•  Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
• Experience with Excel required
• Experience with Adobe and SharePoint .
• Bilingual or multilingual abilities are a plus
• Strong ability to collaborate effectively within a team.
• Excellent technical skills with attention to detail and accuracy.
• Highly organized with strong time management skills.
• Flexible and adaptable to changing priorities.
• Reliable and trustworthy with a strong work ethic.
• Effective problem-solving abilities with a proactive approach.

Company DescriptionAce Care Management is an Uppercase Management Company licensed by Department of Community Health to provide oversight of individuals receiving health care services through a waiver program called SOURCE/EDWP.
Ace Care Management provides excellent and unmatched healthcare management to individuals and families governed by a seamless process using cutting edge technology to optimize care.Company DescriptionAce Care Management is an Uppercase Management Company licensed by Department of Community Health to provide oversight of individuals receiving health care services through a waiver program called SOURCE/EDWP.\r\nAce Care Management provides excellent and unmatched healthcare management to individuals and families governed by a seamless process using cutting edge technology to optimize care.