CIAM Operations Engineer

As the CIAM Operations Engineer, your primary responsibility will involve overseeing and maintaining our external Identity solution on a full-time basis. Within this position, you'll uphold the solution's integrity and accessibility, manage change management activities, and collaborate closely with application teams to facilitate User Acceptance Testing (UAT). Here's a condensed overview of your expected duties:•Assess and validate new features developed by the engineering team, along with ensuring the smooth integration of product updates during UAT.•Execute the deployment of new features and platform upgrades in both UAT and PROD environments, which may necessitate occasional off-hours work and standby support for PROD deployments.•Offer assistance to application teams during UAT procedures.•Handle incident management and change management tasks efficiently, including the submission and closure of CRs.•Continuously monitor the health and performance metrics of the CIAM solution.•Provide on-call support outside regular business hours on a rotational basis.•Promptly escalate any critical issues to the engineering team for resolution.Qualifications and Experience:•Hold a bachelor’s degree in information technology, Computer Engineering, or Computer Science. •Possess at least 5 years of overall experience, demonstrating a solid grasp of Identity and Access Management principles, including:oIdentity lifecycle managementoUnderstanding of Identity data modelsoAccess managementoFamiliarity with Authentication, SSO and MFAoKnowledge of Authorization principles •Have a minimum of 2 years' hands-on experience in implementing and configuring the ForgeRock CIAM solution. •Proficient in at least one of the following programming languages or technologies:oJava/JavaScriptoGroovyoYAMLoXMLoRESTful APIsoGit •Experienced in authentication and federation technologies such as:oSAMLoOAuth 2.0oOpenID/OIDCoUMA 2.0oFIDO2 •Highly desirable to have experience with DevOps practices, CI/CD pipelines, and containerization tools like Docker. •Familiarity with cloud concepts and technologies, particularly Azure, AWS, or GCP, is highly advantageous. •Knowledge or experience in security testing is a plus. •Prior consulting experience would be beneficial. •Possession of security certification(s) is advantageous.Personal Skills: •Capable of working effectively under pressure and adapting to evolving environments. •Strong communication and interpersonal skills. • Ability to quickly grasp technical and business requirements. •A collaborative team player willing to contribute at all levels to ensure team success. •Proactive in suggesting improvements to enhance current processes and boost efficiency. Responsibilities Experience Education