Cisco UCCE / Genesys CX Architect

Job DescriptionJob DescriptionOverview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc. Title: Cisco UCCE / Genesys CX ArchitectWork Location: Detroit, MI, 48226Duration: 11+ Months Job Type: ContractWork Type: RemoteDept: Contact Center Infrastr Overall Service Description

• Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.

Engagement Description Cisco UCCE / Genesys CX Architect Developer

• Development resource with ability to plan, develop, test and implement Genesys solutions that improve business efficiency and productivity as well as support business strategies and goals.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide.
• Bachelor's degree in related field .
• Five (5) years of relevant system solution development, testing and implementation work experience required.

Top 3 Required Skills/Experience

• Genesys Cloud CX
• Cisco UCCE (ICM/CVP)
• Advanced SQL

Required Skills/Experience The rest of the required skills/experience. Include:

• API Integrations
• Service Integrations
• User Interfaces for both Cisco UCCE and Genesys CX One

Skills/Experience Optional but skills/experience. Include:

• CRM Integrations
• API Integrations
• Service Integrations
• Cyara Testing Tool
• Genesys App Foundry Partner Integrations
• eGain Analytics
• Verint Workforce Optimization Suite

Education/Certifications Include:

• Genesys Cloud CX
• Cisco UCCE
• Advanced SQL

TekWissen Group is an equal opportunity employer supporting workforce .