Client Account Services Director (US Timings)

Overview:

• The Client Account Services (CAS) team plays a key part in the client onboarding process for nearly every of the company's business line but is primarily focused on non-RDS services (Repository & Derivatives Services).

• The role involves leading all aspects of a team that works with clients on collecting necessary onboarding documentation, conducts AML (Anti-Money Laundering) and KYC (Know Your Customer) checks and performs account activations, and handles any lifecycle changes to the client accounts within the company's internal systems.

Minimum Requirements:

• US Shift Timing: 9am to 6pm EST

• Strong Leadership/People Manager roles; preferably in a multinational environment

• Excellent communication skills

• Experience in Operations/Client Service environment

• Bachelor's degree or equivalent experience

• Minimum of 10 years of related experience

• Change Driven

• Stays current on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date

• Invests effort to individually mentor others

• Builds collaborative teams across the organization

• Communicates openly keeping everyone across the organization advised

Responsibilities:

• Translates organizational goals into specific objectives for the function. Provides input to functional strategy and leads the strategic direction. Determines, evaluates, and modifies goals as needed to meet the strategic needs

• Creates and maintains Team Book of Work and foresees resource demand needs. Leads new initiatives and ensures team’s operational readiness to support new requirements and product offerings

• Conduct capacity planning assessment and make recommendations on staffing and location

• Continuously revise critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needs

• Applies management reports and metrics to track performance of teams and individuals to ensure success in meeting the team’s objectives. Performs talent review, develops high potentials and drives dedication

• Ensures procedures and user guides are up to date and the team rigorously adheres to them. Mitigates risk by spotting key errors and demonstrating strong ethical behavior

• Drives audit review readiness and represents the function in internal and external audits

• Develops controls and monitor adherence to risk management protocols, including management testing of key controls

• Owns Business Continuity Plans and effectively coordinates operations and client support in the event of crisis

• Ensures any client facing documentation is accurate

• Demonstrates influence and visibility by representing the function in key events with internal and external partners. Connects with initiatives outside immediate function to explore standard processes and demonstrate enterprise leadership

• Collaborates with other functions and departments to implement process efficiencies and improve client experience

• Additional ad hoc responsibilities as may be required

• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior

Benefits:

• Compelling remuneration package

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• The company offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

BH-RL08

Bounty Hunter World