Client Performance Manager

Job DescriptionJob Description

Position Summary

Reasons you will want this position:

• Our culture appreciates and rewards creative ideas, especially those that optimize performance and achieve better outcomes for everyone
• Every day in this position is different, with varying challenges, which is ideal for those seeking more variety and excitement
• This critical position will regularly interact with our executives and senior leadership.
• We are a rapidly growing company with limitless career growth and advancement for top performers
• You will be able to set your schedule since this position regularly works with clients primarily in the Houston area.

Summary

Join the value revolution as a Client Performance Manager developing and implementing the network growth and optimization strategy for portfolio clients and prospective bundle clients within their target markets. You will serve as a primary point of contact with network providers and their office staff for the presentation and interpretation of provider performance data to educate and provide actionable insights to optimize performance in prospective bundles and other Value-Based Care (VBC) programs. As the Client Performance Manager, you will work closely with the Department's leaders to support and implement high-quality, data-driven insights and improve program performance.

Roles & Responsibilities

• Serve as the primary point of contact, trusted advisor, and internal advocate for a book of clients.
• Drives communication and collaboration in a highly matrixed environment to ensure client satisfaction for issue resolution within a book of clients.
• Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and possible expansion opportunities.
• Arrange and conduct provider meetings to review, educate, and inform about their performance in Bundle programs and explore ways to optimize performance utilizing CGT analytics data and tools.
• Establish and maintain strong working relationships with providers and their office staff to promote the steady growth of participation in CGT programs.
• Maintain an internal record of internal and external tasks and provide progress updates to key stakeholders.
• Execute onboarding programs for new clients that outline their critical success factors, metrics for success, and how to mitigate revenue loss.
• Provide portal training, resolve issues related to the portal, and address ticket escalations.
• Examine, interpret, and report/present results of analytical initiatives to providers and their office staff, as well as CGT Department leadership.
• Oversee completion of client data requests, issue resolution, and other general needs.
• Organize and drive successful completion of data insight initiatives through effective collaboration with stakeholders.

Job Location: Hybrid Remote in Houston, Texas (Uptown/Galleria Area)

Required Experience / Qualifications

• 4+ years of experience in provider relations or network management with a demonstrated ability to perform network development and/or provider relations.
• Healthcare experience, especially with Value-Based Care and payment methodologies.
• A bachelor's degree in a related field.
• Experience with advanced data visualization tools, such as Tableau and PowerBI. Proficient in Excel, Word, Outlook, and PowerPoint
• Demonstrated superior written and verbal communication skills.
• Demonstrated strong critical thinking and analytical skills
• Maintain a professional, businesslike image to clients, visitors, internal staff, and the public.
• Excellent interpersonal and observational skills.
• Possess a positive attitude and a willingness to learn.
• Maintain an internal record of internal and external tasks and provide progress updates to key stakeholders.
• Self-motivated and team-oriented.
• Expected to be on-site at network provider locations 25% of the time, with 75% office and/or remote (home) work. Travel is required mostly within the local Houston area with some travel within the state of Texas.
• Currently eligible to work in the USA without an employment visa, except for those with a TN visa.

Preferences – Not Required

• Experience in both provider and payer organizations is a plus.
• Experience with value-based care and payment methodologies is highly .
• Experience with provider economics/analytics is a plus.
• Knowledge of claims processing, clinical office management, managed care plan benefits, value-based quality care and utilization management is a plus.

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com