Clinical Operations Manager

Job DescriptionJob Description

Clinical Performance Manager

Hybrid Schedule

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As the Clinical Performance Manager, you are responsible for leading and overseeing clinical performance initiatives across the DR&A division. You will focus on improving the quality of patient care, ensuring compliance with clinical standards, optimizing clinical workflows, and driving performance improvement projects. You will work closely with clinical teams, healthcare providers, and senior leadership to ensure that clinical services are delivered efficiently, effectively, and in alignment with the organization's strategic goals.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term , long term and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements:

• Must possess a current valid driver’s license in good standing in state of employment
• and be insurable by the designated carrier. This role is required to drive for company purposes. Travel at a minimum of 20% will be required to conduct site visits, attend meetings and conferences.
• Master’s degree in Social Work, Psychology, Addiction Counseling, or other related field
• Clinical License in field associated with the Master’s degree

• Experience treating individuals with substance use disorder
• Counseling and documentation of treatment experience following payer guidelines strongly
• Clinical chart audit experience strongly
• Experience developing and facilitating training for staff strongly

Responsibilities:

• Assure compliance of the clinical program requirements with state/federal laws and payor standards.
• Monitor all clinical records to ensure clinical quality, timeliness and accuracy of clinical documentation and confidentiality.
• Attend clinical team and other assigned meetings
• Complete all assigned training courses timely.
• Provides teaching and training to support clinical excellence.
• Ensures forms in the EHR (Electronic Health Record) meet applicable standards. Collaborates with IT with EHR form development.
• Supports accreditation process, scheduling, and corrective action (when applicable) for the DR&A division.
• Oversees outcomes process and ensures collection and integrity of data across all levels of care.
• Develops training material and calendar to support continuous clinical excellence and ensures relevance of training material pertaining to performance outcomes yielded by data.
• Develops, implements, and maintains quality improvement standards, systems, policies, and procedures as applicable.
• Acts as a resource to provider to solve problems related to quality of services.
• Assist the corporate Chief Clinical Officer with special projects as assigned.
• Other duties as assigned.

Join our team. Join our mission.