Clinical Operations Manager

Job DescriptionJob Description

The Clinical Operations Manager serves four main facets at the Volunteer Healthcare Clinic:

1. Provides oversight of evening clinic operations and the full patient care cycle to ensure optimal continuity of care from a clinical perspective.
2. Provides case management and serves as a ‘second set of eyes’ on medical charts to ensure follow up occurs as ordered or as needed
3. Provides oversight of the clinical staff and assistance with the oversight of the preparation, execution, and overall flow of clinic sessions and support staff.
4. Provides clinical support to the Executive Director, Director of Volunteers and Engagement, and Director of Patient Services as necessary

Essential Functions & Responsibilities:

1. Serves as the Case Management Nurse for the evening clinics and review charts and handles any necessary follow up with the patient.
2. Performs onboarding tasks of all new clinical volunteers including screenings for new Provider Requests, License validation, /Training Assignments, and Volunteer System Registration.
3. Develops and/or leads New Volunteer and training in areas relating to clinical volunteers and/or staff development.
4. Coordinates volunteers and staff for coverage and procedures to ensure needs of the clinic are met in a timely and effective manner.
5. Supervises clinical staff, including Charge Nurses, PA provider, lab technicians, and pharmacy technicians.
6. Ensure full continuity of patient care by monitoring all aspects of the patient cycle.
7. Supervises and assists volunteers in performing their duties when appropriate.
8. Assist volunteers with any clinical process related questions during clinic sessions and manage workflows and processes.
9. Prepares chart reviews, performs pre-schedule screening of patients, and schedules patients as needed
10. Documents (or updates) clinical workflows, policies & procedures and protocols and communicates information to entire staff
11. Other office administration needs as assigned or as requested by Executive Director or Medical Director

Knowledge, Skills, and Abilities:

1. BI-LINGUAL in SPANISH (oral and written)
2. Excellent communication, interpersonal and customer service skills
3. Ability to foster a smoothly functioning Clinic operation through timely and effective problem resolution.
4. Strong computer skills including ability to learn & navigate an EMR system (AthenaNet)
5. Self-Directed/Detail-oriented/Excellent follow through with minimal supervision
6. The ability to work in a team-based environment in a manner that fosters cooperation.

Education and Experience:

1. Bachelor Degree (BSN)
2. RN Required
3. 1 – 2 years of supervisory experience required
4. 1 - 2 years of operations experience required
5. Previous experience in volunteer-based practice helpful