Collections and Disputes Role - Senior Process Associate – French - Remote RO!

.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Collections and Disputes Role - Senior Process Associate – French - Remote RO!Your job will involve invoice and payment processing, workflow management and issue resolution. Responsibilities Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies • Supervises current positions by performing sounding activities related to outstanding debt• Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department• Works closely with Cash Application team to ensure accurate matching of payments• Receives requirements to perform changes to the customer database• Creates customized customer statements and sends them to customers• Follows up with customers, requests for payments and investigates the reasons for non-payments• Follow-up on accounts and payments.• Communicates with internal and external customersMinimum qualifications • Very good knowledge of French (C1)• English level – B2• Accounting knowledge – intermediate level; • Similar work experience • Work experience with SAP system (Advantage) • Organized personality with attention to details and customer orientation; • Accurate, logical problem solver; • Ability to handle client on one-on-one basis, via e-mails and calls; • Upbeat, proactive with ability to work both independently and as part of a team; • Communicative and ability to learn; Preferred qualifications • University graduate (Economic studies are an advantage); What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts