Commercial Lines Senior Account Manager Hybrid

Job Description

Alera Group is looking for a Senior Commercial Lines Account Manager who is highly motivated and who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business (Business Insurance, July 2024). We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer resources combined with local service.

HF&C was founded in 1928 and has been part of the CNY community since then. In October 2022, HF&C became part of an Alera Group company, a insurance and financial services firm. Haylor, Freyer & Coon is an insurance agency that offers insurance, risk management, and employee benefits services. The services include insurance, risk management, surety, and benefit consulting. HF&C also specializes in a number of areas, including construction, transportation, municipalities, school districts, college students, agriculture, real estate, and more. In addition, HF&C partners with every insurance market that is licensed as a best in class carrier. At Haylor, Freyer & Coon, we believe that talented, caring people make all the difference. HF&C is a Top 100 Insurance Agency, recognized as Best Place to Work on a , State and Local level.

• Client Service Excellence: Proactively handle client service requests for Property & Casualty (P&C) and Life & Accident products, anticipating client needs and providing exceptional service. Participate in special assignments from management, travel for client meetings, and mentor account managers to enhance team performance.

• Technical Proficiency in Insurance Products: Maintain a strong understanding of P&C and Life & Accident insurance products, utilizing licenses as . Ensure compliance with service level standards through efficient use of client management systems and timely management of correspondence and client documents.

• Marketing and Relationship Building: Build and sustain relationships with underwriters by creating comprehensive submissions and staying informed about market trends and carrier appetites. Demonstrate negotiation skills to achieve favorable outcomes and prepare effectively for prospect meetings.

• Effective Communication and Time Management: Exhibit strong verbal and written communication skills to present complex insurance concepts clearly to non-industry personnel. Prioritize workload effectively to meet deadlines, lead by example, and exercise sound judgment in decision-making for clients and the business.

• Bachelor’s degree
• Understanding of P&C and Life & Accident insurance products, Licenses
• Maintain current knowledge & demonstrate efficient use of our client management systems resulting in compliance with minimum service level standards
• Timely management of correspondence as required by department, including email and client document management system
• Seize opportunities to further personal and professional development
• Support team by building strong relationships and sharing knowledge and useful techniques

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and insurance, 401k, generous paid time off and much more. 

Salary range is $75K to 105K per year, based on experience.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to , , , , , , , veteran or status, or any other protected class. 

If you're a California , please read the California Consumer Privacy Act prior to applying. 

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PandoLogic. Category:Customer Service, Keywords:Customer Service Account Manager, Location:Syracuse, NY-13201