Commercial Move Project Manager

Job DescriptionJob Description

First Class Moving Systems is seeking Commercial Move Project Managers.

Headquartered in Tampa, FL, First Class Moving Systems provides a comprehensive suite of commercial and residential moving services to large corporations, small businesses, homeowners, military service members and government agencies throughout Florida with additional strategic locations in Gulfport, MS, and NJ/NYC Metro. Our current brands include First Class Moving Systems, First Class Commercial Moving Services, World Class Moving Systems, Ace Moving & Storage and First Class Global Logistics.

As part of a multi-year strategy to emerge as America’s most customer-focused, dependable, and tech-forward moving company, we are seeking talented, career-minded individuals to join our company as Commercial Project Managers. We provide fantastic opportunities for people who want to grow, achieve, develop and be part of a winning team.

We are Seeking Experienced Candidates and Trainee’s

This role has several levels of advancement opportunity spanning Commercial Move Project Management Trainee up to Senior Commercial Move Project Manager. With outstanding performance, consistent achievement, and a focus on professional development there can even be additional advancement opportunities into Sales and Executive roles for high achievers.

Pay Range

Base salary range $52,500 to $85,000 plus performance-based bonus up to 25% of base salary

Overview

Project Managers partner with sales team members, agent partners, OMA members, House customers and customer service team members to survey, scope, price, manage and deliver commercial moving, warehousing, and installation projects. Projects include management of independent contractors, employee labor and third-party vendors.

Project Managers function as the primary company point of contact to the customer throughout project planning and execution while owning the complete responsibility to deliver scopes of work in compliance with the contract documents, pricing parameters and drawings. Project Managers are also directly responsible for delivering projects in compliance with all customer and company requirements including administration, asset management, profitability, safety, human resources, and vendor management.

Responsibilities

• Conduct on-site and remote walkthroughs/surveys to assess project requirements including capturing inventory, building logistics, manpower and equipment requirements, building rules & regulations and unique service requirements.
• Perform onsite and remote scope development including phasing, pricing, floorplan numbering, customer move instructions, customer planning meetings/calls, outside vendor requirements, and internal resource planning.
• Work independently or with others to present scope of work and pricing proposals to secure customer award. Ensure timely and accurate customer approvals and compliant contract documents prior to commencement of services.
• Conduct advance internal and external planning to ensure all contractors, vendor partners, employee resources and customer stakeholders understand project objectives, roles, responsibilities, communication protocols, collective and individual deliverables, and safety requirements.
• Optimize direct billable project management time to ensure minimum revenue to expense ratio of 1.33.
• Directly and effectively lead and oversee all project activities including dispatch review and on-site activity including oversight of independent contractor supervisors and labor, third party resources and employee labor.
• Effectively manage scope changes and related control documents to ensure all scopes of work are approved and contracted prior to the commencement of services.
• Directly ensure appropriate levels of internal and external communication to keep all stakeholders informed throughout project planning and execution.
• Ensure appropriate quality assurance, control and customer feedback measures are in place and carried out consistently to ensure work is compliant with the contract documents, pricing parameters and drawings while ensuring positive customer experiences.
• Maintain accurate records and stand as the primary approver of all project documents including BOL’s, timesheets, material and equipment forms, vendor purchase orders and invoices, inventory forms, change orders etc.
• Maintain accurate accounting of project revenue and cost to achieve stated project profitability performance and ensure timely and accurate invoicing and project reporting.
• Proactively escalate material unforeseen problems, challenges, and risk to leadership for discussion, direction and resolution avoiding unnecessary non-performance or customer fallout.
• Build on positive service outcomes to strengthen and expand customer relationships.

Qualifications and Requirements

• 5+ years direct commercial moving, and installation project management experience required for Mid-level and Sr. Project Manager candidates.
• 2+ years field labor or supervision and/or customer service experience in an asset-based, labor intense business required for trainee candidates.
• Bachelor’s degree in relatable field of study and project management certifications (PMP, PMI, Lean Six Sigma etc.) preferred for Mid-level and Sr. Project Manager candidates.
• High degree of initiative and strong customer service focus is essential to these roles along with having the highest commitment to professional and ethical standards.
• Demonstrated ability to manage scopes of work, timelines and budgets required.
• Proficiency reading and interpreting contract documents and floor plans required for Mid-level and Sr. Project Manager candidates.
• Proven ability to effectively manage multiple, changing priorities in a fast-paced environment with limited supervision required.
• Strict attention to detail and excellent writing, communication and organizational skills required.
• Must convey a professional, positive image and attitude and successfully develop and strengthen relationships with customers, colleagues, contractors, vendor partners and employee labor.
• Must have a tendency and willingness to work effectively through others by empowering and delegating appropriate levels of responsibility to ensure strategic focus.
• Must have strong interpersonal skills, demonstrated leadership capability and experience diffusing escalations and leading service recovery.
• Experience in computerized project management, service management and/or warehouse management systems strongly preferred.
• Understanding of project safety standards and commitment to safety across all project activity required.
• Must be proficient with common business software applications and technology platforms including O365 (Word, Excel, Outlook, SharePoint, Teams etc.)
• Strong demonstrated verbal and numerical acumen with excellent organizational and problem-solving skills required.
• Commitment to continued professional growth and development required.

First Class Employee Compensation and Benefits:

· Highly competitive salary

· Comprehensive medical, dental, vision insurance

· Medical and Dependent Care Flexible Spending Accounts (FSAs)

· 401K and performance bonuses

· Paid Holidays and PTO

· Company-paid life insurance and accidental death benefits

· Recruitment and customer referral bonuses

· Service recognition programs

· Relocation assistance

· Employee wellness programs and Employee Assistance Program (EAP)

· Employee discounts for travel and entertainment

First Class is an Equal Opportunity Employer. Valid Driver’s License, Drug Test and Background Check required prior to placement.

Company DescriptionAt First Class Moving Systems, we are the leading moving company to manage your next relocation. We provide storage, relocation, distribution, packing and moving services to homeowners, members of the military and businesses of all sizes. We are full-service movers with the professional staff, expertise and wide range of services to make sure that our customers receive complete first class treatment.Company DescriptionAt First Class Moving Systems, we are the leading moving company to manage your next relocation. We provide storage, relocation, distribution, packing and moving services to homeowners, members of the military and businesses of all sizes. We are full-service movers with the professional staff, expertise and wide range of services to make sure that our customers receive complete first class treatment.]]>