Contract Manager(Operations)
Job Description
Contract Manager | Midlands | Permanent
Salary: £33,749-£46,865
Hours: 40 hours
Benefits and perks:
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- An impressive holiday allowance that rises in line with your years of service.
- \nAdditional day off for your birthday so you can celebrate in style.
- \nDeath in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.\n
- \nComplimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a health and wellness program.\n
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
- Travel for cheaper with interest free season ticket loans (available after a years’ service)
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Who are we?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where YOU come in!
What will I be doing?
We're looking for a Contract Manager who will be instrumental in overseeing the operational management of our Forwarding Stock Locations (FSL) clients and supporting the BMW contract. You will focus on driving operational excellence, managing service levels, and supporting system implementations. Your role will include collaborating with account management to maintain strong client relationships, managing data integrity, and contributing to the continuous improvement of our operational processes.
The main responsibilities within the Contract Manager role are:
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- You will be responsible for supporting the daily operations for our Forwarding Stock Locations (FSL) clients and the BMW contract.
- You will work closely with the FSL & BMW Key Account Managers to support new client engagement, client interactions, addressing any operational issues that arise and maintaining client trust.
- You will also play a crucial role in supporting IT with the management of the Warehouse Management System (WMS). This includes support in maintaining the existing WMS with the potential to support in the development of any new WMS solutions and ensuring the accuracy of business intelligence (BI) data.
- Conducting audits of service centres to ensure they adhere to established standards, identifying areas for improvement, and implementing operational enhancements will also be key responsibilities.
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Skills needed for a Contract manager:
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- Proven experience in managing operational processes within logistics or supply chain environments.
- Demonstrated ability to handle complete operational issues and implement effective solutions.
- Skilled in supporting client relationships and addressing operational concerns in customer meetings
- Experience in driving operational improvements and implementing new systems or processes.
- Demonstrated success in managing operational roles within logistics or supply chain sectors.
- Previous experience in auditing and improving operational processes.
- Knowledge of Health & Safety and compliance requirements within operational settings
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The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Contract Manager role sounds like a great fit we would love to hear from you!