Contract Performance Manager

Job Description

Job Title – Contract Performance Manager

Location – Birmingham, England

Contract – FTC 12 month

Hours – 37.5 hours per week

Pay rate – From £48,000 per annum

We at Vox Consultants are recruiting for a client based in the Birmingham area.

MAIN RESPONSIBILITIES:

Contract / and commercial management

• Participate in mobilisation of ENGIE as the Hard FM service provider effective from 2021
• Maintain an appropriate contract management methodology and risk register for all service providers including Landlord Provided Services such as NHSPS
• Maintain an appropriate performance monitoring and audit system for all service providers
• Ensure that service standards are provided and maintained and have day to day links with service providers and operational leaders of clinical services in the Trust
• Monitor ongoing performance and service delivery for all service providers
• Recommend and agree monthly payments/deductions to the service providers
• Ensure Best Value is obtained
• Provide accurate financial monitoring and effective change control processes in line with the contract operating manual
• Review key trends in the service delivery and service provider’s performance to inform improvement opportunities
• Ensure remedial measures for improving service delivery are implemented when required, and monitor the service providers approach to rectifying non-compliance
• Manage implementation of changes in legislation within the contract
• Support the Contract Manager in managing variations, benchmarking, market testing and change
• Monitor and demonstrate effective risk management through contract and Trust Governance structures
• With the Contract Manager, deal with disputes and default
• Ensure the contract remains up to date with changes and variations agreed
• Provide quality assurance through use of ISO standards, Premises Assurance Model, ERIC returns and Risk Registers;
• Participate in business planning with the service provider, looking for opportunities to enhance delivery and improve value for money
• Review service specifications on a periodic basis
• Ensure robust business continuity planning and response within the contracted services;

Human Resources Management

• Responsible for ensuring that the recruitment, retention, motivation and development and engagement of staff within portfolio.
• Participate in the contract management team skills development and succession planning.
• Responsible for ensuring that all employment practices within Contract Services comply with the Trust’s Human Resources policies, procedures, processes, and best practice.
• Responsible for ensuring communication systems are in place for the induction, management, and development of staff within the function.
• Responsible for ensuring that Personal Development Reviews (PDRs) are conducted for all staff and that Personal Development Plans are in place.
• Support that staff are highly motivated and positively involved in the delivery of service objectives.
• Responsible for ensuring proper arrangements are in place within areas of defined responsibility to maintain the Health & Safety of staff, patients and others and the safety and security of equipment and premises and make certain that these arrangements are working correctly.

The Successful Candidate:

• Complete DBS if required.
• Be able to provide 3 years worth of referencing

If you are interested in this role, then please apply or send over your CV to sandy.carlin@voxconsultants.com

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