Customer Operations Manager

K.A.G. Recruitment have been instructed exclusively to recruit a Customer Operations Manager to join our client a technology driven, specialist industrial services provider offering a wide range of Engineering solutions and Technical services to a broad spectrum of industries at their client’s site in Leominster.

 

Job Title:  Customer Operations Manager

Location: Leominster, Herefordshire

Package:  Competitive Salary + Company Car/Car Allowance, 25 days holiday plus stats, holiday purchase scheme and a wide range of additional benefits

Hours:       Monday – Friday -  8am to 4.30pm  

 

Purpose of the role:

 

To maintain an ongoing relationship with selected customers and sales staff on the client site and to utilise knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.



Leadership, management, and development of team on site

Complete ownership of the customer relationship

Driving the highest standards of Health & Safety, the team and best practice across the site.

Responsibility for driving the success of the site, including P&L and site KPI's

Continuous Improvement initiatives relating to the stores and associated processes

People Management and Leadership together with good problem-solving skills

Customer focus

Communication

Drive effective ordering of stock items and planning for maintenance breaks on internal systems

Being both an escalation and initial point of contact for the customer

Responding to client enquiries and requests – Non-stock, across multiple vendors.

Ensure order expediting is up to date  

You will be a strong communicator with a positive 'can-do' attitude and possess excellent leadership and management skills along with the ability to maintain an ongoing relationship with customers and sales staff.

 

Benefits

 

Car or car allowance, 25 days Holidays plus Bank Holidays with the ability to purchase an additional 5 days, subject to scheme rules. Bike to Work Scheme. Life Assurance, up to 1 day’s paid leave to concentrate on your wellbeing, A full integrated Employee Assistance Programme including a 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you, 24/7 helpline for emotional and practical support, as well as financial and legal support, Company Sick Pay from day 1, Group Income Protection – after a period of sickness absence, Physiotherapy — eight sessions a year shared between you and your partner, Long service recognition. Free eye tests.

 

By joining our client, you’ll be part of something special. Being part of something special means more than just the work you do. It's the great people you work with, the support you receive, and the specialism that is at the core of everything our client does