Customer Service Engineer 2 - Memphis, TN
Do you want
to join us in helping to fight the world’s most threatening diseases and
enabling access to care for more people around the world? At Siemens
Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
At Siemens
Healthineers, We offer you a flexible and dynamic environment with
opportunities to go beyond your comfort zone in order to grow personally and
professionally. Sound interesting? Then come and join our global team as Customer
Service Engineer 2.
Our global
team: We are a team of more than 68,000 highly dedicated
employees across more than 70 countries passionately pushing the boundaries of
what’s possible in healthcare to help improve people’s lives around the world.
As a leader in the industry, we aspire to create better outcomes and experiences
for patients no matter where they live or what health issues they are facing.
Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided
therapy and innovative cancer care, is crucial for clinical decision-making and
treatment pathways.
Our culture: We are part
of an incredible community of scientists, clinicians, developers, researchers,
professionals, and skilled specialists pushing the boundaries of what’s
possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which
the power and potential of every individual can be unleashed. We spark ideas
that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers
• Service Area – Memphis,
TN
• Shift Requirements after
onboarding/training for this role: 2ND
shift.
This is a role well suited to an
ambitious professional, looking for the next step in their career. As a Customer
Service Engineer 2, you will be responsible for:
- You will be
servicing Imaging Equipment in the Memphis, TN area. Customer Service Engineer
Level can be adjusted based on prior experience. - You are in a
field-based, customer-facing role that primarily installs, services, maintains
and modifies Siemens’ imaging equipment at customer sites. - You are the
"Face of Siemens" to the customer. - You support
the MR/CT modality initially, with potential to cross train into other
modalities in the future. - You are
flexible and willing to work different shifts and On-Call rotations as business
needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any
shift changes. - You report to
the Regional Service Manager at Siemens Medical Solutions.
This position
may suit you best if you are familiar with what is below, and would like to do
develop your career with Healthineers
- You have
knowledge and experience performing service, preventative maintenance, and
modifications on Medical Imaging Equipment at customer sites with minimal
supervision. - You have
previous experience with the desired Medical Imaging Equipment: MR/CT - You have the
ability and experience to establish and maintain proper business relationships
with customers and peers, as well as performing necessary administrative duties
timely and accurately. - You have a
strong background working with electronics and are proficient in the use of
service tools and service test equipment - You have
proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel,
SharePoint, etc.)
Required skills to have for the success of this role
- Minimum
Technical Degree or equivalent experience - Strong
electronics background and computer skills required - 5-8 years of
field service experience is desired - Ability to
work both individually and in an established team setting - You have
strong customer service and communication skills - Ability to
travel and provide service in assigned geography; willingness to participate in
an on-call rotation after training and certification - Valid
driver's license, ability to drive independently day and night, and good
driving record required - Physical
Requirements: Lifting 50lbs (floor to above waist/head), walking,
ladder/stepstool climbing, bending, twisting, sitting work, squatting work,
standing work, high-reach, fine grasping manipulation, good vision, and ability
to work alone.
At Siemens
Healthineers, we value those who dedicate their energy and passion to a greater
cause. Our people make us unique as an employer in the med-tech industry. What
unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our
remarkable legacy of pioneering ideas that translate into even better
healthcare products and services. We recognize that taking ownership of our
work allows both us and the company to grow. We offer you a flexible and
dynamic environment and the space to move beyond your comfort zone to grow both
personally and professionally.
If you want
to join us in transforming the way healthcare is delivered, visit our career
site at https://jobs.siemens-healthineers.com/careers
If you wish
to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.
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As an
equal-opportunity employer we are happy to consider applications from
individuals with disabilities.
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