Customer Service & Operations Manager (Welsh Speaking)

Job Description

Welsh-Speaking Customer Service & Operations Manager – North Wales

We are working with a successful and growing dive school that is expanding into an innovative activity centre near Bangor, North Wales. They are looking for a proactive and organised individual to take on a leadership role, overseeing customer service and operational management while delivering an excellent experience to their customers.

About the Role

Key responsibilities include:

• Managing day-to-day operations to ensure the smooth running of the centre.
• Handling customer bookings, enquiries, and coordinating staff schedules.
• Supervising and supporting the team to deliver high-quality service.
• Ensuring administrative tasks and operational workflows are efficient.

About You

The ideal candidate:

• Speaks Welsh fluently to engage with the local community.
• Lives locally and holds a full driving licence for easy access.
• Has leadership experience in the outdoor activities or tourism sector, such as working in a mountain tour company or activity centre.

What’s on Offer

• Salary: £28,000–£38,000 (negotiable upon experience).
• An opportunity to lead a thriving business in a stunning location.

If this sounds like the role for you, we’d love to hear from you!

Location: Close to Bangor, North Wales

ReCulture endeavours to be outstanding as a diverse and inclusive employer. We are fully committed to presenting the best candidates for the role, regardless of background. We encourage applications from under-represented groups, including Black, Asian, and Minority (BAME) communities, Lesbian, Gay, Bi, and Trans (LGBT) people, and those living with physical, mental, and/or sensory disabilities.