Customer Service, Project Management Specialist
Job Description SummaryAs a Project Manager Specialist, you will be responsible for planning and executing contracts starting from transfer meeting to managing the Quality, Cost, and Delivery of the entire execution process by ensuring on time delivery according to contractual terms, high level of customer satisfaction and controlling and improving the Gross Margin and cash related to contracts.
Roles and Responsibilities
- Non-supervisory role that is responsible for customer project management.
- Works with diverse clients in a region.
- Works on the basis of predefined contracts and frameworks.
- Order transfer and review
- Assume ownership of orders at order transfer by Sales after review
- Define action plans to resolve outstanding issues at order transfer
- Report gross margin of orders booked
- Contract delivery & performance
- Ensure delivery of customer contracts are compliant to the requirements of the contract (technical specification, scope and time of delivery) leading to full customer satisfaction and business objectives of gross margin, revenue recognition and cash are met.
- Contract review and Risk & Opportunities Management
- Perform project reviews and risks and opportunities management in line with business guidelines
- Monitor the budget and detect opportunities for raising claims in case customer deviates from contract terms & specification
- Receivables management
- Customer invoicing in line with contractual milestones
- Cash-in improvement
- Follow-up and reduction of overdues in line with business objectives
- E&C (Erection & Commissioning) Co-ordination
- Provide forecast to the E&C team for planning resources (monthly update on contracts requiring E&C)
- Invoicing of E&C services
- Customer satisfaction
- Address customer responses on priority to ensure customer’s satisfaction and confidence towards the organization
- Co-ordinate efforts with customer care to ensure timely resolution of warranty issues
- Ensure proper dialogue for resolution of disputes (delays, cancellation, change in scope)
- Ensure adequate planning and productive time for customer during FAT visits
- Output/measurement criteria: Time taken for acknowledging order, Time taken for engineering (Both measured from the date of order transfer), customer on-time delivery (A1), margin slippage (%), respect of 8-week manufacturing freeze period, claims accepted by customer (as % of sales), On-time invoicing, Overdues (as % of receivables), FAT completion (%)
Required Qualifications
- Bachelor's degree from an accredited university or college in Engineering/Business/Equivalent with a minimum of 2 years of experience in project management, engineering, manufacturing. or equivalent function
- OR Associate degree with at least 4 years of experience in project management, engineering, manufacturing, or related field
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No