Customer Service Specialist

Job DescriptionJob Description

RD Enterprises has been in business for over two decades. We are a sales and marketing firm located about 20 minutes outside of Boston. We offer full paid training to get you all the tools you need to be successful. No experience necessary or required.

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Must have a High School diploma or equivalent to apply