Customer Service Specialist

Job Description

Customer Service Specialist required.

Location - Burgess Hill Hybrid working

Customer Service Specialist - Fixed Term Contract for 12 months

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client, a pioneer in healthcare, is seeking Customer Service Specialists to join their team in Burgess Hill. With a commitment to improving lives through innovative medicines and diagnostic tests, our client is at the forefront of the biotech industry.

Key Responsibilities:

• Manage customer communications and maintain high-quality service.
• Offer digital support across various platforms, promoting the use of available tools.
• Liaise with third-party suppliers to process purchase orders and resolve logistical queries.
• Collaborate with other departments and stakeholders for smooth operations.
• Ensure accurate and up-to-date data on systems.
• Handle customer dissatisfaction, providing alternative solutions when necessary.
• Adhere to export control and regulatory requirements.

Requirements:

• GCSE grade C or above in English and Maths (or equivalent).
• Experience with customer relationship management systems.
• Previous customer service experience, preferably in a contact centre environment.
• Familiarity with both business-to-business and consumer-based customer service.
• Excellent written and verbal communication skills.
• Resilience and the ability to work effectively under pressure.
• Strong team player committed to delivering excellent customer service.
• Resourcefulness and problem-solving skills.
• Passion for building trust, relationships, and enhancing the brand.
• Strong organisational and time management skills.

Qualifications and Core Competencies:

• Proficiency in Salesforce and SAP.
• Ability to multitask, prioritise, and manage time effectively.
• Demonstrates integrity, courage, and passion.
• Strategic agility and adaptability to changing circumstances.
• Strong decision -making skills and accountability.
• Technical expertise in building relationships and driving service performance.
• Excellent communication skills, actively listening and expressing ideas.
• Openness to feedback and continuous learning.
• Successful at inspiring and influencing colleagues.
• Collaboration and teamwork to achieve exceptional results.
• Innovation and ability to generate new ideas.

Mission Statement:

As a Customer Service Specialist, you play a crucial role in ensuring that our customers receive the reagents and consumables they need to continue their operations smoothly. Through efficient order processing, digital support, and proactive communication, you contribute to maintaining high-quality service and customer satisfaction.

Benefits:

• Competitive hourly rate ranging from £19.89 to £22.55.
• Opportunity to work in a hybrid role with the possibility of remote work.
• Join a close-knit team dedicated to providing a world-class customer experience.
• Collaborate with cross-functional stakeholders to drive continuous improvement.
• Be part of an innovative biotech company committed to improving lives globally.

If you are patient, empathetic, and have a passion for delivering excellent customer service, apply now and join our client's dynamic team as a Customer Service Specialist. Help us make a difference in the lives of millions of patients around the world.

Application Process:

Candidates will ideally show evidence of the above in their CV to be considered. Please be advised that if you haven't heard from us within 48 hours, your application has not been successful on this occasion. However, we may keep your details on file for any suitable future vacancies and contact you accordingly.

Contact:

Please email your CV

About Pontoon

Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, , beliefs, orientations, identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.