Customer Service Specialist

Customer Service Specialist (11 month contract)



Location: Hayes (Office-Based)

Salary: £30,000 + Benefits



Are you a detail-oriented and organised professional with a passion for customer service? We are looking for an Customer Service Specialist to join a team in Hayes. This role is essential in ensuring a smooth order process, from the moment an order is placed to its final delivery.



Key Responsibilities:

✔️ Processing consumer orders, including small and large items

✔️ Providing PODs and tracking information

✔️ Managing out-of-stock items and maintaining the open order book

✔️ Handling customer inquiries via phone and chat

✔️ Troubleshooting and resolving customer issues efficiently

✔️ Maintaining accurate records and notes on D365

✔️ Coordinating with internal departments for seamless operations

✔️ Supporting the team by cross-training and covering key functions

✔️ Managing sales and stock take calendars

✔️ Chasing deliveries and ensuring timely fulfillment

✔️ Processing and managing affiliate orders



What We’re Looking For:

✅ Excellent administration skills and attention to detail

✅ Strong verbal and written communication skills

✅ Ability to work independently and within a team

✅ Adaptability and a proactive approach to problem-solving

✅ Experience in customer service or order management is

✅ Ability to manage multiple tasks and prioritise effectively

⏰ Hours: 40 hours per week, Monday to Sunday, covering shifts between 08:00 – 19:00.



This is a fantastic opportunity to join a dynamic team and make a real impact. If you’re ready to take the next step in your career, apply today