Customer Service Supervisor

Job DescriptionJob DescriptionSalary: $65,000-$74,000 + commissions DOE

About Kion

Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an eCommerce dietary supplement and functional food company.

Job Overview

As a Customer Service Supervisor you will be working directly with the Retention Manager at Kion, primarily focused on customer satisfaction. Responsibilities include: managing internal CS team member(s) and international contractors, Amazon and third-party ecommerce customer relations, customer communication, sales & account management, and develop a comprehensive knowledge of our products in order to better inform our customers and answer their questions.

The Right Fit

Culturally, as a team of individuals we value

• Do Your Best: solution-oriented, resourceful, proactive creativity, hard-working, pride in the quality of ones efforts, respect for deep work, be a team player
• Desire for Self Awareness: believe that we are always growing and developing; desire to understand ones own drives, impulses, feelings, thoughts, and behaviors
• Passion for Professional Growth: enjoy new challenges; committed to growing a great company and having a big impact; excited about mastering your domain
• Fun Loving: doesnt take oneself too seriously; have fun; feel and express joy
• Courageous Communication: candor in difficult situations; openness to communicate in new ways; willingness to listen deeply
  

To be successful in this role, we are looking for candidates who are:

• Very organized, excels at time management
• 4+ years of customer service experience communicating with customers via phone, email and live chat
• 2+ years of experience working with CRMs and returns platforms
• 2+ years of sales experience in the DTC industry
• Prior work experience managing a team
• positive, and have an outgoing attitude.

Job Details

• Full-time, $65,000-74,000/annually + commissions, DOE;
• Hybrid Work Schedule
• Based in North Central Boulder; relocation not available
• Medical, Vision, and Dental Insurance;
• Paid Time Off + Holidays;
• Team adventures, retreats, and parties;
• Monthly phone stipend;
• Discounted and free supplements; and
• Exceptional opportunities for professional growth.

*Please note - we have an extensive interview process consisting of an online video interview, Zoom video conference interviews, in office group meetings, and a paid assessment.