Customer Success - EV SAAS Technology Platform- London, Canary Wharf - up to £29k

Job Description

Customer/ Client support, PA, CR, Social Media, Client Demonstrations, SAAS, Administration)

Customer Success

Full time in the office

£27k-30k

Canary Wharf, London, United Kingdom

Description

Our client, a leading low carbon technology platform, are looking for a Customer Success Executive /Office Administrator who is passionate about building strong customer relationships, driving product adoption, and ensuring long-term success. You’ll be the trusted partner for their clients—guiding them through onboarding, training, and ongoing account management to help them get the most out of our platform.

As they grow, delivering exceptional customer experiences is critical to our success. This role is perfect for someone who thrives on engaging with customers, solving challenges, and proactively driving retention and expansion opportunities. You’ll play a key role in shaping the customer journey, ensuring businesses using our platform achieve their operational goals and see measurable value.

What You’ll Do

Own the customer journey from onboarding to renewal, ensuring clients maximise the value of our platform.

Lead hands-on onboarding and training sessions, ensuring smooth implementation and adoption.

Proactively engage with customers to drive retention, identify upsell opportunities, and resolve challenges.

Develop strong relationships with key stakeholders at customer organisations, becoming their trusted advisor.

Monitor customer health metrics (usage, satisfaction, retention) and take proactive action to improve engagement.

Collect and analyse customer feedback, working closely with product and engineering to refine features and address pain points.

Develop and maintain a structured Voice of the Customer (VoC) program, gathering insights to enhance product and service offerings.

Collaborate with sales to identify and convert expansion opportunities within existing accounts.

Requirements

3+ years of experience in customer success, account management, or customer experience in a SaaS or technology environment.

Strong communication and relationship-building skills, with a consultative and proactive approach.

Experience working with B2B customers in industries like field service, energy, logistics, or SaaS platforms.

Ability to analyse customer engagement data and implement strategies to increase adoption and retention.

Comfortable engaging with both senior executives and day-to-day platform users.

Bonus: Experience with CRM tools, customer feedback platforms, or workflow automation tools.

Benefits

Why Join?

Drive impact – Shape how they scale operations and improve product efficiency.

Work with great teams – Collaborate with product, engineering, and customer success to build a world-class SaaS platform.

Competitive salary & benefits – Recognition for your contributions to a growing company.