CX Customer Delivery Engineering Technical Leader.

시스코 CX(Customer Experience) 컨설팅 엔지니어는 고객분들의 네트워크 인프라 설계/구현/최적화/마이그레이션등의 요구사항을 도와 보다 신속하고 안정적으로 수행할 수 있도록 도움을 드리고, 운영에 필요한 주요 기술 자문을 해 드리는 역할입니다. 최근 네트워크 인프라의 고도화 및 과거 레거시 환경에서 SDN 환경으로의 이행등의 비지니스 요구사항이 증가하고 있는 추세이며 자동화/AIOPS등의 요구사항을 고객과 함께 성공적으로 수행하는 것이 중요합니다. 네트워크 컨설팅 엔지니어의 역할을 수행하기 위해 아래와 같은 경험 또는 기술을 보유하고 계신 분이시면 누구나 지원가능하십니다. 네트워크 진단/설계/구축/최적화 및 마이그레이션 프로젝트 수행 경험 SDN(Software Defined Network)에 대한 이해가 있으신 분 Data Center/보안 기술에 대한 이해와 구축/설계와 관련한 경험 안정적인 인프라 구축/운영을 위한 솔루션/아키텍쳐 테스트 전략 수립 고객사와 다양한 IT 전략/컨설팅 프로젝트 수행 경험 What You'll Do Take your career to the next level by joining a Cisco Team that is driving major business and technology transformations for our top customers! We are seeking a Consulting Engineer for our Customer Experience engagements. Do you want to transform Cisco's customer business agenda by enabling a solution architecture with proven business outcomes? Our team helps our customers bridge the gap from technology innovation to adoption by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Cisco’s world class leading Customer Experience solution portfolio with our most strategic customers. Who You'll Work With As a Consulting Engineer with a focus on our Customer Experience Service Portfolio (Networking, Data Center, Cloud, Security), you will serve as a technical leader/advisor for engagements. You will be part of a credible community of architects who are Cisco and Industry leaders. By focusing on innovation and teamwork, our team is driven to make Cisco and our customers successful. With a dynamic workload, the position offers compelling work for knowledgeable and experienced consultants with emerging technology expertise and highly developed customer-facing consulting skills. As part of this team, you will work directly with our customers, our sales teams, and other customer experience personnel. We focus on continuous development into new technologies that positions us as one of the strongest consulting teams in the industry. Who You Are You are excited to work in a fast paced team and environment. You are passionate about positive customer experience. You have experience driving cultural changes for customers, recommending improvement opportunities, and leading remediation efforts such as moving from legacy networking to automation or cloud. Responsibilities will include: Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices. Serving as an Architecture Trusted Advisor for our customers and contributing to crafting a cross architecture vision and roadmap. Design and apply technical solutions and architectures working with the generalist engineers and architects. Influence roadmap discussions with business entities and Product Management teams, based on observed customer requirements. Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes. Identifying new service opportunities to support customer transformation. Minimum Qualifications: 15+ years of experience in IT consulting and/or pre-sales engineering experience across multiple industries. Cross architecture design, implementation & operating experience across multi-domains (Enterprise Networking, Data Center, Cloud) in a large enterprise environment. Good communication skills and a confirmed ability to relate to customer representatives at various levels. Good interpersonal and presentation skills. Self-motivated and dedicated to exceeding customer’s expectations. Good technical writing skills and experience in writing high test and implementation plans. Expertise looking after high stress situations and quick changing circumstances. Skills and experience in working independently, resolving methods and procedures on new assignments. Typically requires BS/BA/MS Engineering or equivalent. Desired Skills: Industry Leading Certifications / Skills (i.e. CCIE, CCDE, DevNet, AWS, Python, TOGAF, ITIL). Have strong hands-on technical experience in the following technologies and protocols: ACI, NDFC/EVPN, Ethernet Switching and Data Center infrastructure deployments-Compute/Storage/Network, Network Management and Element Management systems. Strong hands-on experience in Installation, Configuration and troubleshooting of Cisco Routing & Switching and Data Center solutions.