DDI Operations Engineer Lead

Description & SummaryWorking for the global firm ensuring 24x7 DDI service availability.Supervise a team with various skill sets all focused on the goal of providing stellar customer support across the PwC Global Network Connectivity Suite of Services (SDWAN, VPN, Firewalls, DDI, WAF) with a primary focus on DDIResponsible for maintaining Day to Day DDI operations using various tools & technologies such as BlueCat Address Manager, Bluecat Gateway & Edge, Splunk, Linux Debian, Thousandeyes, DataDog, etc.Support Migration activities for migrating the legacy DDI environment to Global DDI services.Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements.Adherence to SLAs.Ensure continual knowledge base/SOP management.Adherence to the organisational guidelines and processes.As a leader in this area you are expected to solve unique problems efficiently and effectively. You must be available to colleagues as a point of escalation for technical issues and provide mentoring to team members.Supervise a team with various skill sets all focused on the goal of providing stellar customer support across the PwC Global Network Connectivity Suite of Services (SDWAN, VPN, Firewalls, DDI, WAF) with a primary focus on DDISourcing and bringing in new technologies & features into DDISetting out the overall team roadmap and designing how the various technologies fit together successfullyEnsuring Day-to-Day Operations run smoothly and efficientlyAbility to work under pressure and handle major escalationsResponsible for the team scheduling & rotationSetting objectives & targets for all team membersIdentifying opportunities for improving team skills on both Network and Automation-related skillsEffectively communicating progress to various stakeholders across the organisationRequirements of the roleStrong Networking skills across all areas of DNS, IP Networking & Routing, SDWAN Technologies, VPNs, PaloAlto Firewalls, WAFsExcellent understanding of various types of Monitoring & Alerting tools such as NPMs, Synthetics Monitoring Tools & SIEMSKnowledge of ServiceNow Event Management, CMDB & WorkSpaceSolid people & project management skillsClear and concise communication skills to both Senior Management and the teamOur Benefits and FunStable, but challenging working environment providing plenty of opportunities for your continuous professional growth.Fair salary plus annual bonus corresponding with your performance.Paid time off 30 days, 3 well being days and 2 extra days off from the company at the end of the year.High-end Ultrabook and iPhone with unlimited data.The possibility to set your work schedule flexibly. We also offer part-time work from home.Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy.Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills.PwC is the largest audit team in the Czech Republic, law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.Are you interested in our offer? Let us know about yourself and we will discuss more details together! / #LI-ZS1