Desktop - Client Support Specialist

JOB DESCRIPTION

Title:

Desktop - Client Support Specialist

KBR is looking for a Desktop - Client Support Specialist to install and maintain computer software, hardware, networks, and operating systems at site office in Lobito Angola.  This role will provide technical support to the project and ensure optimal use of systems and networks.

KBR is providing Project Management Services encompassing Engineering, Procurement, Construction, and Commissioning phase execution supporting KBR’s client Sonangol’s multi-billion-dollar grass roots Lobito Refinery Project in Angola Africa. 

***This position will located on site in Lobito Angola***

Please submit English Version Resumes only
 

 Responsibilities: 

• Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues.

• Ensure day to day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues.

• Coordinate with users for the replacement of aged PCs.

• Follow KBR Global procedures and regional work instructions for delivery of IT services.

• Complete the configuration (build) and delivery of desktop hardware to end users on site and any potential remote users.

• Support of printing services.

• Provide completion of Desktop moves, installs and demobilizations.

• Complete desktop patching and cable work to schedule (not structured cabling)

• Support conference and meeting rooms as required.

• Complete manual installation of software as required and when approved.

• Maintain good communication with KBR end users, customers, and KBR IT regional teams.

• When appropriate, provide guidance to end-users and customers regarding company policies and best practices for IT.

• Ensure delivery of IT services follows KBR global procedures and regional work instructions.

• Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes.

• Provide appropriate support of voice services, associated with the Global Voice Team

Qualifications:

• Proven experience as a hands-on IT Project Support Specialist in an EPC Site environment

• Professional level English fluency both verbal and written

• Must have strong communication and interpersonal skills

  Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)

• In depth understanding of diverse computer systems & networks

• Proven ability to ensure security and privacy of networks & computer systems.

• Excellent diagnostic and problem-solving skills

• Strong customer focus to respond quickly to customer needs.

• Excellent organization skills

• Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers.

• Excellent interpersonal skills and ability to develop successful relationships with varied personalities.

• HS diploma or local equivalent

• 7 + years of experience within Information Technology

Decarbonization – Energy Transition – Sustainability

and at KBR​

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company.  That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations.  Our individual and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.  We understand that by embracing those and working together, we are more innovative, more resilient, and safer.  We Deliver – Together. ​

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