Director Commercial Operations (DCO), Oncology - West Region

Job DescriptionOur Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.Our company’s Oncology organization is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of dauntless, forward-thinking individuals achieves this through an unwavering commitment to supporting accessibility to medicine, providing new therapeutic procedures, and collaborating with governments and payers to ensure that people who need medicines have access to them. At our company, our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.The Director Commercial Operations has overall responsibility for the management and results of the customer teams for which he/she is responsible. This includes staffing and selection of the customer teams, development of strategic plan, resource allocation decisions, ownership/management of the "customer experience," and accountability of P&L for aggregate assigned customer base. Responsible for the successful pull-through and implementation of the new commercial model transformation (Leads transformation effort).This is a field based position that will cover the West Region of the United States.This role requires at least 50% regular travel.The selected candidate must live in the region.People Management:Recruits, hires, and supervises hiring of top talent to build a high-performing, diverse & customer centric integrated region team.Sets appropriate expectations and assesses performance of direct reportsRewards and retains team members based on results and by creating an environment supportive of growth and developmentEnsure understanding and continually reinforce principles of new commercial model and provide formal and informal feedback to HQ regarding status of implementationResponsible for leading organizational and cultural transformation associated with new modelLead annual people management processes for employees (performance management, employee development, compensation & rewards); ensure ongoing feedback & coaching throughout the year to all employees to support achievement of assigned performance objectives.Together with direct reports, prioritizes and allocates human resources across customers/accounts.Customer Management:Has ultimate responsibility for portfolio of customers and ownership of the "customer experience"Responsible for Customer Teams delivery of customer experiences that demonstrate value and create trust (as defined by the customer)Develops business relationships with key customersBuilds and maintains relationships with high-level individuals within key customer organizations; including building relationships with key Thought Leaders to support Advocate DevelopmentInteractions with key customers in order to ensure that customer teams and solutions/services are addressing needs of those accounts/customers.Serves as resource for Customer Manager & Business Manager in order to foster customer relationship-development, implements an effective customer-centric approach, demonstrates the importance of the customer to our company.Facilitates and advocates for ongoing customer interactions with our company Sr. managementWorks closely with Payor counterpart to understand critical Managed Care issues and opportunities and ensures this understanding has been incorporated into customer plansCollaborates closely with other stakeholders to ensure consistency with customer base (i.e. Hospital/Community)Business Operations:Leads and sponsors customer teams' transformation to the new commercial model; emphasizes need for change; supports, leads and executes change related to new model objectives.Makes local and customized resource allocation decisions to support optimal business results.Owns the business results for geography and is responsible for defined P&L goals.Shares and ensures alignment round customer centric vision with large teams, motivating and inspiring every level of employee toward shared goalsInforms and influences the development of national strategies and tactics as a participating member on cross-functional teamsProactively identifies and creates opportunities to drive business resultsIdentifies opportunities to maximize business potential by taking into consideration and leveraging payor, patient and HCP interactions and dependenciesProvides input into establishment of annual financial goals for aggregate assigned customer baseEnsures that organization follows policies, business practices, and compliance guidelinesPosition QualificationsEducation:Required: BA/BS degreeRequired Experience:Minimum of (10) years experience in Sales, Marketing or Managed Care - Pharmaceutical industryMinimum of (3) years People Management experienceMinimum of (3) years experience developing and managing customer relationships50-75% Travel (Depending on location of Home Base)Preference is for DCO to live in the assigned geographyPreferred Experience:Oncology commercial experience preferredOur Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. Who we are … We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for … Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.NOTICE FOR INTERNAL APPLICANTSIn accordance with all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.Residents of Colorado to request this role’s pay range.oncologysalesNew hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.Current Employees apply Current Contingent Workers apply US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.For more information about personal rights under Equal Employment Opportunity, visit:We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Residents of Colorado:Click to request this role’s pay range. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:DomesticVISA Sponsorship:NoTravel Requirements:50%Flexible Work Arrangements:HybridShift:1st - DayValid Driving License:YesHazardous Material(s):Number of Openings: 1