Director of Infrastructure (Remote)

Job DescriptionJob Description

Position Summary

The Information Technology Department is seeking a Director of Infrastructure to join the Core Technology Services team. This individual is responsible for the infrastructure that supports all facets of USF’s technology platforms. This position will play a key role in facilitating the organization’s rapid growth by ensuring users and patients can reliably access resources when they need them.

We have an immediate opening for a full-time Director of Infrastructure to join our team. The schedule for this position is Monday through Friday 8:00am-5:00pm.

Our current opportunity is based in Rockville, MD or Remote and reports to the VP, Strategic Technical Services.

How You'll Contribute:

• Overseeing day-to-day management of a highly skilled team of network engineers and system administrators making sure they have what they need to keep work moving
• Work with the internal and external stakeholders to help define priorities and manage work intake
• Facilitate discussions across the disparate teams making sure communication is flowing in all directions – no one likes surprises
• Technical escalation point for production issues
• Capacity Management and budget planning to ensure infrastructure is in place to meet the needs of the business
• Prioritizing multiple work streams simultaneously and still meet project deadlines
• Being comfortable in front of a whiteboard, marker in hand – you will be pitching ideas and solutions to complex problems, leading brainstorming sessions
• Thinking critically to solve complex issues both with a team as well as independently
• Capturing metrics to help make decisions based on the data.
• Creating detailed Documentation, pictures or it didn’t happen
• Customer service skills second to none
• Always be improving yourself – technology changes constantly, and as an organization we’re keeping up with it. Can you?

What You'll Bring:

• A bachelor’s, or higher, degree in a technical field
• 5 Years of experience managing a team of infrastructure engineers
• 10 Years of experience supporting infrastructure running production workloads
• 10 Years of experience working within AWS and Azure cloud environments
• 10 Years of experience supporting large scale networks and data centers.
• 10 Years of Experience working in a change-controlled environment – cowboys are for the wild west, professionals plan their work, keep to schedules, and react quickly when needed
• Able to work scheduled and on-call rotations (rotation will include weekends and holidays)

Other Qualifications:

• Familiarity with Infrastructure as Code (IAC)
• ITIL Foundations v3 certification or higher