Director of Operations

Company DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.Job DescriptionBusiness PerformanceSupport the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the General ManagerOperationDevelop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues’ welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communicationsTeam ManagementManage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersAssist General Manager with interviews, selection and recruitment of operations departments management teamIdentify and develop team members with potentialConduct performance review and manages performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalismMain Complexity/Critical issues in the JobEnsures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performanceQualificationsBachelor’s Degree from a reputable hospitality school preferredMinimum 5 years of operational management experience with strong F&B background or at least 2 years of experience in a similar capacityHigh degree of professionalism with strong understanding of hotel operations and business acumenExcellent reading, writing and oral proficiency in English languageAbility to communicate in a local language where the hotel operates is desirableStrong working knowledge of MS Excel, Word, & PowerPointAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.