Director of Operations - Hospitality

A premier luxury hotel in Dubai, known for its exceptionalservice, world-class amenities, and sophisticated ambiance. We are committed toproviding our guests with unparalleled experiences and are seeking a dynamicand experienced Director of Operations to join our team and lead ouroperations to new heights. As the Director of Operations, you will oversee and enhance theoperational functions of our luxury hotel, ensuring seamless and efficientservice delivery. You will lead a team of department heads, implement strategicinitiatives, and maintain the high standards that define our brand. Your roleis pivotal in driving operational excellence, enhancing guest satisfaction, andachieving our business goals. Key Responsibilities: Operational Leadership:oDirect and manage all operational aspects of the hotel, includingfront office, housekeeping, food and beverages, and maintenance.oDevelop and implement operational strategies to improveefficiency, enhance guest satisfaction, and increase profitability.Team Management:oLead, motivate, and mentor department heads and staff, fostering aculture of excellence, collaboration, and continuous improvement.oConduct regular performance evaluations and provide feedback toensure high standards of service and operational effectiveness.Guest Experience:oEnsure exceptional guest service and satisfaction by monitoringguest feedback and implementing necessary improvements.oAddress and resolve any operational issues or guest concernspromptly and professionally.Financial Oversight:oDevelop and manage the hotel’s budget, ensuring adherence tofinancial targets and cost control measures.oAnalyze financial reports and key performance indicators toidentify opportunities for operational improvements and cost savings.Quality Assurance:oMaintain and uphold the hotel’s luxury standards and brandreputation through rigorous quality control and adherence to service excellenceprotocols.oConduct regular inspections and audits to ensure compliance withhealth, safety, and hygiene regulations.Strategic Planning:oCollaborate with senior management to develop and executestrategic plans, including marketing initiatives, revenue management, andoperational enhancements.oStay informed about industry trends and best practices to ensurethe hotel remains competitive and innovative.