Director of Operations – Luxury Dining

Job Description As the Director of Operations , you will play a pivotal role in overseeing all aspects of our luxury dining establishment’s operations. You will ensure the seamless coordination between kitchen, service, and support staff while maintaining the highest standards of quality and guest satisfaction. This role requires a dynamic leader with exceptional organizational skills, financial expertise, and the ability to deliver an unforgettable luxury dining experience. Key Responsibilities: Operational Leadership Manage day-to-day operations, ensuring efficient workflows and top-tier service. Develop and implement strategies to optimize efficiency, quality, and guest satisfaction. Monitor and maintain compliance with health, safety, and food service standards. Team Management Recruit, train, and lead a high-performing team, fostering a culture of excellence and collaboration. Conduct regular staff evaluations, providing constructive feedback and growth opportunities. Quickly address operational or staffing challenges to maintain a positive work environment. Financial Oversight Prepare and manage budgets, control costs, and maximize profitability. Track and analyze key performance indicators (KPIs) to identify and implement improvement opportunities. Collaborate with the finance team to ensure financial goals are achieved. Guest Experience Ensure every guest receives an exceptional dining experience with personalized service. Proactively address guest feedback to continuously improve services. Collaborate with the marketing team to create promotions and events aligned with the brand’s vision. Strategic Planning Stay ahead of industry trends and integrate innovative practices into daily operations. Collaborate with ownership and senior leadership to establish long-term goals for growth and success. Lead initiatives to enhance operational efficiency and maintain competitive positioning. Compliance and Standards Ensure compliance with all regulatory standards, including labor laws, licensing, and health regulations. Regularly review and refine standard operating procedures to align with best practices. Requirements Minimum 5+ years of experience in a similar leadership role within the luxury hospitality or fine dining sector. Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Proficiency in financial management, including budgeting, forecasting, and analysis. In-depth knowledge of luxury dining standards and guest service expectations. Ability to work flexible hours, including evenings, weekends, and holidays. Exceptional communication and conflict-resolution skills. Required Skills: Fluency in English and Spanish (both verbal and written). Strong leadership and interpersonal skills to inspire and motivate teams. Exceptional financial acumen, including budgeting, forecasting, and cost control. Outstanding organizational, problem-solving, and decision-making abilities. Expertise in delivering luxury dining experiences and understanding guest expectations. Ability to work in fast-paced, high-pressure environments. Excellent communication skills with the ability to manage and resolve conflicts effectively. Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth and advancement. Work in a dynamic, innovative environment with a highly talented team. Access to exclusive events and networking opportunities. Comprehensive health, dental, and vision insurance options. Paid time off, including holidays and vacation days. Requirements Bachelor’s degree (or equivalent) in Hospitality Minimum five years of working experience as EAM of Rooms, Director of Rooms, or Hotel Manager in luxury hospitality brands Proficiency in English and Spanish Excellent leadership, communication, and decision-making skills Solid experience with Financial Management, including P&L responsibility, revenue management, expense control, financial reporting, and budgeting Guest Relations skills, including exemplary communication and interpersonal skills, complaint resolution, exceeding guest expectations, and fostering guest loyalty