Director of Operations (Multi-Site Clinical)

As a member of Armina Health’s management team, the Director of Operations will be responsible for ensuring successful day-to-day clinical operations and delivery of clinical services at multiple clinical sites throughout the enterprise. The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services at multiple clinic sites, including direct supervision of Site Managers. The Director oversees front desk, scheduling, care coordinators, case management and call center operations.ResponsibilitiesThe responsibilities of the Director include, but are not limited to:Oversight of the functioning of key systems vital to clinic operations including: efficient systems for scheduling; management of clinic flow and referral management.Lead and facilitate key process improvements in patient access measures, clinic flow, population-based quality improvement, and patient experience.Monitors and ensures clinical and operational performance goals are maintained across multiple clinics and service lines.Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.Serve as Site Manager at assigned location(s), as needed.Analyze and present data and reports as relevant to clinical operations.Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.Collaborate with the CFO and other management to develop program and organizational goals and budgets.Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.Required SkillsBachelor's degree in Business Administration, Nursing, or related field from an accredited institutionMaster of Healthcare Administration or MBA with Healthcare concentration, preferred3-5 years of management or supervisory experience in a healthcare or medical settingWorking knowledge of federal and state regulations that impact clinic operations, including HIPAA, DEA and CMS regulationsBilingual English/Spanish preferred.Strong proficiency in MS Office programs, including MS Word, Excel and Outlook.Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running custom reports.Effective problem solving and ability to analyze and use data for decision making.Ability to embrace, manage diversity and build and maintain successful teams.Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.Excellent verbal and written communication skills.Ability to work flexible and extended hours and travel between sites as needed.