Director of Staff Development & Program Quality

Job DescriptionJob DescriptionDescription:

JOB TITLE: Director of Staff Development & Program Quality, Exempt

DEPARTMENT: Program Services

REPORTS TO: Vice President of Programs & Advancement

PRIMARY FUNCTION:

Since 1891, Boys & Girls Clubs of San Francisco (BGCSF) has provided high-quality, community-based youth development services to youth in San Francisco and beyond. Our mission is to inspire and enable all people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible, and caring . We impact the lives of Club members, primarily ages 6 to 18, by focusing on academic success, healthy lifestyles, good character, community engagement, and job readiness with earning potential. We are nationally recognized for the high-quality of our programs and comprehensive approach to serving youth. Whether you’re joining our administrative team, a Clubhouse team, a School-Based Club team, or our Camp Mendocino team, you’ll be surrounded by enthusiastic, talented, and passionate colleagues who wake up every day ready to inspire people to reach their full potential.

Under the direct supervision of the Vice President of Programs & Advancement the Director of Staff Development & Program Quality will focus on the training and professional development of our program staff and leading and implementing a robust Continuous Quality Improvement (CQI) process that ensures the highest quality of programs and services for our youth. This staff member will partner with the program leadership, including Clubhouse Directors, Citywide, and School-Based Directors to develop training curriculum for program staff.

The goals for the position are to improve staff performance and engagement; identify and implement learning solutions that remove performance gaps; and track staff completion of key trainings.

This is an in person, hands on role, so prospective candidates should expect to spend a significant portion of their time at Clubs, while functioning as a trusted organizational leader.

This position is full time (40 hours weekly) and is benefits eligible.

Requirements:

KEY ROLES (ESSENTIAL JOB RESPONSIBILITIES):

Supervision - 20%

• Supervise and support the Staff Development & Program Quality manager, providing coaching, professional development, and performance management to ensure growth and effectiveness.
• Set clear goals and priorities for the SDPQ team, aligning training initiatives with the organization's strategic objectives.
• Foster a culture of learning and collaboration, ensuring that staff feel supported in their professional development and skill-building.
• Manage workflows and delegation, ensuring training programs and resources are developed and delivered efficiently.

Staff Professional Development - 50%

• Ensure BGCSF’s core values and organizational philosophies are incorporated in all learning and development activities across departments.
• Provide professional development and coaching to all Club staff who facilitate internal training to ensure learning and development standards are upheld across the organization.
• Under the guidance of the leadership of Club Services & Program Services, support the development and implementation of trainings that strengthen the professional skills and program delivery skills of program staff.
• Play a leadership role in co-coordinating all aspects of Safety Awareness Day and Managers Safety Awareness Day, calling on the leadership and experience of senior staff at BGCSF.
• Ensure adult learning principles and youth member focus are incorporated into training design.
• Facilitate weekly meetings with Assistant Clubhouse Directors focused on programming methodologies, CQI, and leadership development, putting them on a path for advancement in the organization.

Implementation of BGCSF's Programming Continuous Quality Improvement Process – 30%

• Execution of BGCSF's YPQA process.
• Create strategies to improve performance through skills development trainings and professional development.
• To ensure program compliance and improvement, foster a collaborative relationship with the Institutional Giving and Outcomes & Measurement Departments.
• Support Clubs in drafting and executing annual outcomes-driven action plans.
• Maintain accurate and up-to-date documentation of program quality initiatives, evaluations, and Club/Site Action plans.
• Share reports with Clubs/Sites and BGCSF's Senior team that communicate progress made on program quality goals, challenges, and recommendations made for improvement.
• Working in partnership with Citywide Services and the VP of Programs & Advancement, conduct on-going Club programming observations and audits to assess program effectiveness and identify areas for improvement.
• Deliver Methods training to enhance staff knowledge and skills related to program

Quality.

• Provide regular on site guidance and support to program staff in implementing CQI best practices and approaches.
• Maintain certification as a Methods Facilitator.
• Conduct an All Staff fall and summer CQI training.
• Represent the organization in relevant forums, conferences, and meetings related to program quality and continuous improvement.

SKILLS/ KNOWLEDGE :

• Master’s degree in a relevant field (e.g., youth development, social work, education, program evaluation).
• Familiarity with online learning platforms, LMS (Learning Management Systems), and digital training tools.
• Experience in de-escalation techniques and fostering a culture of open dialogue.
• Ability to represent the organization at conferences, workshops, and public forums.
• Certification as a Methods trainer or willing to be certified within six months of hiring
• Minimum of 5 years of experience developing customized curriculum and implementing program evaluation tools and methodologies.

SKILLS/ KNOWLEDGE REQUIRED:

• Bachelor’s degree in a related field (e.g., youth development, social work, education, program evaluation).
• Minimum of 5 years of experience working in nonprofit organizations, schools, or youth development programs.
• Minimum of 3 years of supervisory experience
• Strong knowledge of youth development principles, best practices, and evidence-based approaches.
• Understanding of how adults learn and best practices for professional development.
• Experience coaching and developing staff at all levels, particularly frontline youth workers.
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Strong leadership and project management skills, with the ability to drive change and foster a culture of continuous professional growth and improvement.
• Ability to measure the effectiveness of training programs and use data for continuous improvement.
• Demonstrated ability to collaborate and build relationships with internal and external stakeholders across San Francisco’s diverse communities.
• Ability to manage multiple initiatives, deadlines, and stakeholder expectations efficiently.
• Ability to work cross-functionally with program leaders, educators, and community partners.

PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT:

• Must be able to lift 25 lbs.
• Must be able to stand for at least 2 hours consecutively.
• Must be able to sit at a computer workstation for long periods of time.

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and BGCSF needs. At BGCSF, our decisions are based on other factors and dependent on circumstances for each position. Depending on the need and requirement of the position, an individual could be hired at or near the entry level, mid - level or top of the range for their role and compensation.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. The organization has the discretion to relocate/reassign a person, as needed.